Senior Director, Client Services, Channel Partners

Strategic Leader For Client Services

We are looking for a strategic, enterprise-minded leader who brings clarity, operational rigor, and accountability to a high-growth environment. Someone who balances client success, team development, and commercial outcomes with a multi-year business-building mindset. Experienced in working with VARs, SIs, and / or ISVs, including designing and successfully implementing related GTM models e.g., account growth, servicing. Builds trusted relationships with senior client executives to serve as a consultative advisor in product strategy (e.g., how to differentiate on top of TTD offerings) and corporate / growth strategy (e.g., M&A, end-client service and revenue models). A strong cross-functional collaborator who influences product direction and drives company-wide initiatives. Serve as a member of the US + CAN Client Services leadership team, contributing to org-wide priorities, quality, and consistency. Performance will be measured by attainment vs. portfolio goals and by contribution to company initiatives.

What you'll do : Lead, coach, and elevate the Client Services team (Account Management & Trading) focused on our VAR business. Build trusted relationships with senior client executives to serve as a consultative advisor in product strategy (e.g., how to differentiate on top of TTD offerings) and corporate / growth strategy (e.g., M&A, end-client service models). Grow senior CS team members in building these skills and related playbooks. Translate The Trade Desk's product vision and business goals into account growth strategies in partnership with Business Development. Own onboarding and lifecycle strategy for Channel Partner accounts to accelerate time-to-value and performance. Develop scalable support models, learning programs, and internal processes that enable multi-year growth. Champion internal collaboration and operational improvements across cross-functional teams. Lead talent development, succession planning, and hiring at all levels. Represent client needs to inform product roadmap and drive portfolio impact. Tackle complex challenges with systems thinking and a bias toward scalable, resourceful solutions. Shape the culture of the Channel Partners CS team while contributing to the broader CS leadership team.

What you bring to the table : Collaborative leadership style with a focus on talent development, performance accountability, and organizational health. 10+ years of client services organizational leadership in enterprise software or consulting, with experience in intermediary / channel partner models. Proven success scaling teams and revenue in high-growth or public tech companies. Strong product and strategic fluency; able to engage on platform, implementation, and business impact. Skilled at aligning cross-functional leadership around growth, change, and operational priorities. Stellar executive presence and communication skills, able to distill complexity, influence and negotiate outcomes, and drive clarity. Leads through ambiguity while staying focused on client and business outcomes.