Operations Strategy Analyst

Position Summary :

The Operations Strategy Analyst plays a critical role in supporting global operations and ensuring seamless execution across Culp's supply chain. This position focuses on data-driven decision making, process improvement, and cross-functional collaboration to deliver on-time service, continuous improvement, and customer satisfaction. The analyst will work closely with Design, Sales, Quality, Customer Service, and Supply Chain teams, while also providing direct support to customers.

Position Responsibilities :

• Track orders, WIP, and shipments across the supply chain; maintain visibility to production timing versus customer requirements; escape risks early with clear options.
• Monitor on-hand, in-transit, and aging inventory; recommend adjustments, transfers, or close-out actions to improve turns and reduce excess.
• Extract and analyze data from ERP and planning systems to produce actionable reports; translate insights into clear recommendations.
• Coordinate input from multiple internal teams to develop appropriate responses to customer's special requests and new product development needs.
• Maintain and improve SOPs, process maps, calendars, and standard work to enable consistent execution.
• Assist with new product introductions, ensuring accurate setup, timely communication, and smooth execution across internal and external partners.
• Partner with internal teams to align forecasts with inventory and stock orders, and support customer requests.
• Investigate and resolve order discrepancies promptly and accurately; provide pricing and billing support as needed to maintain customer satisfaction and financial accuracy.
• Organize and lead meetings with suppliers and customers, including agenda preparation, materials, notes, action tracking, and timely follow-through.
• Assist operations with capacity and materials planning, order sequencing, and constraint communication to protect service and cost.
• Support logistics and documentation activities including bookings, export documents, customs requirements, and shipment expediting when necessary.
• Build strong relationships with internal teams across the U.S. and global regions, plus key contacts at customer and supplier organizations.
• Communicate professionally and accurately with customers in writing and verbally; proactive and timely follow-up is required.
• Perform additional duties as needed to support the overall function of the role.

Role Qualifications / Essential Skills and Experience :

Education Requirements :

Travel Requirements

Less than 10%.

Equal Opportunity Employer : This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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