Call Center / Teller

Job Description

Job Description

Job Summary :

Providing excellent customer service while handling daily banking transactions. This role requires accuracy, attention to detail, and the ability to work efficiently in a fast-paced environment. The ideal candidate will be personable, trustworthy, and have basic cash handling skills. Provides customer support and assistance over the phone, addressing inquiries, resolving complaints, and processing requests efficiently. This role demands strong communication skills, patience, and problem-solving abilities.

Key Responsibilities :

• Process customer deposits, withdrawals, check cashing, and loan payments accurately.
• Provide information about bank products and services.
• Handle customer inquiries and resolve issues promptly.
• Respond to customer calls professionally and courteously.
• Answer questions about products, services, and account information.
• Troubleshoot and resolve customer issues or escalate as necessary.
• Document customer interactions and update records accurately.
• Meet performance and quality standards.
• Maintain compliance with banking policies and procedures.
• Balance cash drawer and prepare daily reports.

Qualifications :

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here :

https : / / www.eeoc.gov / sites / default / files / 2023 -06 / 22- 088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here :

https : / / www.dol.gov / sites / dolgov / files / ofccp / pdf / pay - transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https : / / e- verify.uscis.gov / web / media / resourcesContents / E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.