Desktop Support Specialist
OptomiDurham, NC, US22 hours ago
Job type
- Full-time
Job descriptionAssociate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) 2+ years of experience in IT support or deskside support roles Strong knowledge of Windows and macOS environments Familiarity with Active Directory / Entra ID, Microsoft 365, and remote support tools Basic understanding of networking concepts (TCP / IP, DNS, DHCP) Excellent problem-solving and communication skills Ability to work independently and prioritize tasks in a fast-paced environment Customer-service oriented with a proactive and positive attitude, with a strong focus on delivering white glove service Preferred : Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk) Preferred : Certifications such as CompTIA A+, Network+, or Microsoft MCP Preferred : Experience supporting mobile device management (MDM) platforms such as Intune Preferred : Familiarity with scripting or automation tools (PowerShell) is a plus Provide deskside and remote support for desktops, laptops, mobile devices, and peripherals with a white glove, customer-first approach Troubleshoot and resolve hardware, software, and network connectivity issues Install, configure, and maintain operating systems, software, and security updates Set up new user workstations, including imaging, account setup, and access provisioning Maintain inventory of IT assets and manage hardware lifecycle (deployment, repair, reclaim, and decommissioning) Collaborate with other IT teams (Help Desk, network, security, systems) to escalate and resolve complex issues Document support activities, solutions, and procedures in the ticketing system Support video conferencing systems, printers, and other office technology Assist with onboarding / offboarding processes and IT orientation for new hires Ensure compliance with IT policies, procedures, and security standards Working conditions : On-site support required; occasional travel between office locations may be necessary; may require lifting and moving IT equipment (up to 50 lbs); participation in an on-call rotation or after-hours support may be required Medical insurance Vision insurance 401(k)
Optomi, in partnership with a leading global provider of fully integrated clinical research, is seeking experienced IT Deskside Support Technicians to join their team in Durham, NC. This role involves providing white glove, hands-on technical support to end-users across the organization, troubleshooting hardware and software issues, setting up and maintaining workstations, and ensuring a seamless IT experience for employees.
What the right candidate will enjoy!
- Long-term opportunity with growth potential
- Exposure to diverse IT systems including Windows, macOS, Active Directory / Entra ID, Microsoft 365, and more
- Collaborative environment working closely with Help Desk, Network, Security, and Systems teams
Experience of the right candidate :
Responsibilities of the right candidate :
Benefits
Seniority level and Employment type
Associate, Full-time
J-18808-Ljbffr
Create a job alert for this search
Desktop Support • Durham, NC, US
Related jobs
Community Support Specialists in the Raleigh Region (Person, Granville, Vance, Orange, Durham, Chatham, Lee, Wake, Johnston, Wilson, Nash, Edgecombe, Franklin, Warren, Halifax, Northhampton countie...Show moreLast updated: 30+ days ago
Copy & paste the link into your browser : .Eckerd Connects is a drug-free workplace and utilizes E-verify to confirm employment eligibilit.Show moreLast updated: 30+ days ago
The Service Support Specialist position is responsible for managing administrative tasks and projects to support the Customer Service Organization.
The position provides support for the following or...Show moreLast updated: 9 days ago
Software install / troubleshooting,.Service Now, ticket management.Show moreLast updated: 30+ days ago
At RapidScale, exceptional technology is powered by exceptional people.We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations inn...Show moreLast updated: 5 hours ago
Our client has an opening for a Service Desk (739934).This position is up to 6 months, with the option of an extension, and the client is in Raleigh, NC.Experience providing excel...Show moreLast updated: 30+ days ago
At Enbridge, we deliver safe and reliable natural gas to millions of customers throughout North Carolina, and we do that by fueling our dedicated and skilled workforce.
Whether you enjoy the outdoor...Show moreLast updated: 11 days ago
For more details, please connect with.Salisbury Street MSC 4701 - Raleigh, NC 27699-4701 (Hybrid).Interview Type : Webcam / in person.
Sample Role Types : Desktop Support Analyst, Help Desk Support An...Show moreLast updated: 1 day ago
User Support Specialist-Expert (Onsite) Location : Raleigh, NC Duration : 12 Month Job Description : General on-site IT support for the Fayetteville Regional Office This is advanced work in providing ...Show moreLast updated: 22 days ago
At Owens & Minor, we are a critical part of the healthcare process.As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated techn...Show moreLast updated: 2 days ago
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare : quality clinical care with positive patient experiences and optimal financial results.We partner with health...Show moreLast updated: 30+ days ago
Provide technical support and troubleshooting for desktop hardware, software, and peripherals.Install, configure, and maintain desktop operating systems and applications.
Perform system upgrades, pa...Show moreLast updated: 18 days ago Position is 100% on-site in Raleigh, NC.Candidate MUST be local to the Raleigh area (Triangle Region of NC).Candidate must work EST Business Hours.
Our direct client has an opening for a User Suppor...Show moreLast updated: 30+ days ago 
Duration : 11 Months On Contract.CLIENT needs an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance,...Show moreLast updated: 30+ days ago
Support Specialist to our Raleigh office.As a Support Specialist, you will become an integral part of ISG as an Employee Owner, collaborating closely with your fellow employee owners to achieve exc...Show moreLast updated: 4 days ago
The Service Support Specialist position is responsible for managing administrative tasks and projects to support the Customer Service Organization.
The position provides support for the following or...Show moreLast updated: 7 days ago Navanti Group is a young company with significant growth potential, and we offer rapid advancement for those who excel.The success of our company lies in the quality of our people, which is why we ...Show moreLast updated: 2 days ago 
Having recognized the advantages of remote work, such as improved employee morale, increased productivity, and positive impacts on both employee wellbeing and the environment, we are proud to be a ...Show moreLast updated: 11 days ago
IT Support Specialist II Mid-Level IT Support Specialist.Great opportunity for a recent Computer Science college graduate with 4+ years of experience looking for an on-site IT support position in R...Show moreLast updated: 30+ days ago
Full-Time LPN | 3x12s + Every Other Weekend.Person County Jail – Roxboro, NC.Up to $32 / hr + Weekend Shift Differential.
Find Purpose in a Different Kind of Care.Tired of the hospital hustle or long-...Show moreLast updated: 3 days ago
Community Support Specialist - Direct Support Professional- Flex shift
The Charles Lea CenterWake County, NC, USAFull-time
Quick Apply
- Promoted
Mental Health Therapist
Eckerd ConnectsYanceyville, NC, USFull-time
- Promoted
Service Support Specialist
bioMerieux Inc.Morrisville, NC, United StatesFull-time
Desktop Support Technician
eTeam IncDurham, North Carolina, United StatesFull-time
Quick Apply
- Promoted
- New!
Cloud Support Technician (RapidScale)
Cox CommunicationsRaleigh, NC, USFull-time
1-20- Service Desk Specialist
Focused HR SolutionsRaleigh, North Carolina, United StatesFull-time
Quick Apply
- Promoted
Installation Specialist IV
Public Service Company of North Carolina, IncorporatedChapel Hill, NC, United StatesFull-time
- Promoted
Service Desk Specialist
V Group Inc.Raleigh, North Carolina, United StatesFull-time
User Support Specialist-Expert (Onsite)
Serigor Inc.Raleigh, NC, NC, USFull-time
Quick Apply
Apria Healthcare is hiring : Desktop Support Analyst, End User Experience- MAC ex
MediabistroRaleigh, NC, United StatesFull-time
- Promoted
Support Specialist, AR
SavistaRaleigh, NC, USFull-time
Engineer I - Desktop
Holman Enterprises, Inc.USA, North Carolina, RaleighFull-time
1.20. User Support Technician
Focused HR SolutionsRaleigh, North Carolina, United StatesFull-time
Quick Apply
System Administrator
Sunrise SystemsRaleigh, North Carolina, United StatesFull-time
Quick Apply
Support Specialist
ISGRaleigh, North Carolina, USFull-time
Quick Apply
- Promoted
Service Support Specialist
BioFire DiagnosticsRaleigh, NC, USFull-time
Navanti Group is hiring : Proposal Writer Federal IT Support Services (Part-Time
MediabistroRaleigh, NC, United StatesPart-time
Weekend Technical Support Analyst
Tecsys Inc.NC, USRemote
Full-time
Quick Apply
IT Support Specialist II
RCORRaleigh-Durham, NC, USFull-time
Quick Apply
- Promoted
LPN Life, Reimagined
Southern Health PartnersCedar Grove, NC, United StatesFull-time