Sr. Manager, Product Management

Job Summary

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24 / 7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Responsible for managing the pricing, packaging and documenting of new product ideas and conducts user need analyses for ancillary products so that subscriber and financial objectives are achieved. Conducts the budgeting, planning, analysis and monitoring required to ensure unit and financial targets are met for assigned products. Manages ongoing product management of new and existing products. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.

Job Description

UCaas :

Product Strategy Across UCaaS, CPaaS, Hosted, and Contact Center Solutions

Define and execute product vision and roadmap for Unified Communications (UCaaS), Communications Platform as a Service (CPaaS), Hosted voice, IVR, Call Center, and Contact Center solutions. Incorporate AI-driven capabilities (e.g., intelligent routing, virtual assistants, analytics) to enhance customer experience and operational efficiency.

Comprehensive Technology & Network Integration Working Knowledge

Understand UCaaS, CPaaS, Hosted PBX, IVR, Call Center, Contact Center, and traditional telephony services (SIP, VoIP, PSTN), and how these solutions interact with customer LAN / WAN environmentsaddressing QoS, bandwidth, security, and interoperability requirements.

Enterprise Customer Requirements

Translate complex enterprise needssecurity, compliance, scalability, multi-site deploymentsinto actionable product features.

Customer Journey & Experience Ownership

Define and optimize the end-to-end customer journey across all stages : Learn, Buy, Get, Use, Pay, and Support. Make strategic decisions to ensure services meet customer needs and deliver a seamless, intuitive experience.

Cross-Functional Leadership

Partner with engineering, operations, and sales teams to deliver robust, customer-centric solutions.

Lifecycle Ownership

Manage products from concept through launch and ongoing optimization, ensuring alignment with market trends and customer feedback.

Vendor & Partner Collaboration

Engage with technology partners to maintain competitive positioning and interoperability across platforms.

Thought Leadership & Market Insight

Stay ahead of emerging technologies in communications and AI; represent the organization in industry forums and customer engagements.

Core Responsibilities

Internalizes and represents the Voice of the customer throughout the product lifecycle. Coordinates across other functional areas to secure buy-in to deliver on the defined end-to-end customer experience.

Performs competitive analysis and conducts market research. Maintains updated view of key competitive changes.

Teams with product development to deliver high quality products on time.

Participates in the strategic planning for enhancements to product content, pricing, packaging and features. Participate in defining product business and functional requirements. Provides product support and documentation and develops product materials.

Assists in budgeting and variance analysis of product's unit and financial performance, with goal of identifying opportunities and risks.

Drafts and manages requirements and other supporting business documentation (such as use cases, possibly M&Ps [methods and procedures], executive summaries etc.).

Leads concepts defining an end-to-end customer experience and expected full lifecycle costs.

Contributes to the product vision across team and the organization.

Conducts feasibility assessments, capability gap analysis (i.e., what is wanted vs. what is attainable).

Manage change requests. Validates downstream deliverables and final offering (business acceptance testing).

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Employees at all levels are expected to :

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Support a culture of inclusion in how you work and lead.

Do what's right for each other, our customers, investors and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

Customer Experience (CX); Product Business Development; Product Management Leadership; Voice of the Customer (VOC); Product Management; Communication; Product Strategies

Base Pay

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees.

Education

Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Job Family Group

Strategic Planning & Development