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Office Administrator and Operations Support

Office Administrator and Operations Support

USA InsulationHerndon, VA, US
3 hours ago
Job type
  • Full-time
Job description

Office Manager & Operations Coordinator

This role ensures smooth daily operations and effective project management for insulation services. The Office Manager & Operations Coordinator supports strategic planning, team coordination, and client satisfaction while driving operational efficiency.

Key Responsibilities

  • Review daily / weekly installation plans and coordinate with GM and President on timelines and budgets.
  • Collaborate with sales reps and clients to align project scope and expectations.
  • Monitor job progress and assist on-site leads with scheduling adjustments and issue resolution.

Work Environment & Compensation

  • Office / storefront-based with occasional on-site presence
  • Hours : 7 : 45 AM 4 : 30 PM, MondayFriday
  • Salary : $32,500$37,500 / year depending on experience
  • Benefits : Federal holidays, 2 weeks PTO, individual healthcare after 1 year (may be negotiable sooner)

    • Operations Support

  • Streamline workflows and recommend process improvements.
  • Manage inventory and assist with supply chain data tracking.
  • Coordinate monthly supply deliveries to optimize crew efficiency.

    • Team Leadership

  • Support and guide insulation technicians as needed.
  • Track client feedback for installer incentive program and share updates in morning meetings.
  • Coordinate training with Corporate for new Lead Techs when required.
  • Promote a culture of accountability and continuous improvement.

    • Client Relations

  • Serve as primary contact for clients, ensuring clear communication and satisfaction.
  • Maintain and grow commercial client relationships.
  • Schedule in-home assessments and greet walk-in customers professionally.

    • Reporting & Analysis

  • Provide data to GM and CEO on project performance and operational metrics.
  • Review payroll and expenses with CEO to identify cost-saving opportunities.
  • Collect marketing source data from homeowners and update tracking spreadsheet.

    • Typical Day

  • Arrive 15 minutes before crew meeting to prepare morning briefing
  • Share job details, schedule updates, and incentive program status.
  • Monitor job progress and adjust next-day plans as needed.
  • Answer customer calls and coordinate assessments.
  • Maintain marketing effectiveness data.

    • Qualifications

  • High School Diploma
  • Experience in management or customer service
  • Strong leadership, organization, and communication skills
  • Proficiency in Word, Excel, and PowerPoint
  • Knowledge of insulation practices preferred
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    Office Administrator • Herndon, VA, US

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