Contract IT Support Engineer Position (2nd Shift)

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Overview

RRD has an immediate opening for a 2nd Shift Contract IT Support Engineer in our Houston, TX facility. The hours of this position are M-F, 4pm-12am.

Responsibilities

• Provides support and works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems, and requests related to our endpoint fleet of equipment.
• Communicates effectively about a broad range of technologies and explains solutions in technical and nontechnical terms.
• Delivers first-class customer service, ensuring that all customers are treated efficiently and in an appropriate manner.
• Build, install and maintain endpoints (PCs & MAC) in accordance with IT standards.
• Maintain and troubleshoot issues related to installed endpoints (Windows & MAC), with routine maintenance as assigned.
• Prioritize problems based on severity, urgency and impact to the business; track all outstanding incidents until successful resolution. May hand off extremely complex problems to higher-level support or other enterprise teams if required.
• Partner and collaborate with enterprise support teams and outside vendors to resolve problems or issues.
• Maintain knowledge of Microsoft Active Directory; SCCM is a plus.
• Manage local LAN architecture and components in compliance with enterprise standards.
• Coordinate through change management to move, install, upgrade, remove and configure site IT assets and supporting infrastructure.
• Assist with support of wireless networks, servers, network and peripheral devices related to desktop infrastructure, in accordance with department standards.
• Takes ownership of issues by performing problem analysis to implement appropriate solutions with the aim of restoring service quickly; escalate incidents where necessary.
• Identify potential changes and system improvements to present to management for consideration and implementation.
• Ensure work is carried out within agreed service levels and in accordance with department guidelines and corporate policies.
• Ensure all interactions (incidents, change tickets, etc.) are logged / maintained within the ITSM toolset.
• Maintain and take ownership of asset records throughout the life-cycle of end-points.
• Support and conduct routine audits of site IT assets and processes to ensure compliance with company policies, procedures, and applicable governmental regulations.
• Performs other related duties and participates in special projects as assigned.

Qualifications

Compensation & Benefits

RRD's current salary range for this role is $30.00 to $38.00 / hour.

All employment offers are contingent upon successful completion of a pre-employment background check and drug screen.

RRD is an Equal Opportunity Employer, including disability / veterans.

Additional Information

Seniority level : Not Applicable

Employment type : Full-time

Job function : Information Technology

Industries : Printing Services

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