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Production Support Engineer
Nastech GlobalPlano, TX, United States8 days ago
Job type
- Full-time
- Quick Apply
Job descriptionKnowledge of working with FISERV Products Knowledge on incident management, ServiceNow, ITIL processes, Change management Knowledge of monitoring tools such as Dynatrace Knowledge of Unix, Windows, application Log Analysis Maintain system logs, documentation, and support records. Ensure adherence to ITIL and other compliance frameworks. Support onboarding of new client data feeds and reports. Knowledge of Database SQL queries & working with NoSQL DB. Assist in implementing system updates and enhancements. Participate in testing and validation of new software releases. Experience of 2-3 years of collaborating with vendors and troubleshooting Sev1 & Sev2 incidents. Knowledge of Autosys, job schedulers. Experience integrating Salesforce with enterprise systems Automation experience in relevant technologies and tools. Preferred to have Python knowledge. Candidate should be willing to do Application Support on rotation as needed by the customer. He / She Should be able to independently troubleshoot sev1 and sev2 incidents d provide RCA. Must be proficient and have Automation experience in relevant technologies and tools. Knowledge on JIRA Candidate should be willing to do Application Support on rotation as needed by the customer. Good Interpersonal skills Ability to co-ordinate with offshore team. Good communication / Presentations skills
Position : Production Support Engineer
Location : Plano, TX (Onsite)
Duration : Fulltime
Job Description
Must Have Technical / Functional Skills
- You'll support Third party -based platforms and customer-facing integrations
Key Skills :
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Production Support • Plano, TX, United States
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