Tax Support Lead REMOTE (Seasonal)
JDA TSGSan Francisco, CA, United States19 hours ago
Job type
- Full-time
- Remote
Job descriptionProvide strong and effective leadership via video, phone, and chat, and inspire and motivate your team to achieve program goals. Monitor and support the JDA TSG Tax Support Slack Channel, provide accurate tax information and resources, and respond timely to all requests for assistance. Identify and address issues and challenges within the leadership channels, customer-facing issues, and customer escalations, ensuring resolution in a friendly and timely manner. Conduct call monitoring, listening for opportunities to provide support. Execute customer callbacks as requested. Carefully document all customer interactions for assistance in coaching and escalations. 1+ years experience in a remote, supervisory role, leading teams of 5 or more tax professionals. 2+ years of professional experience preparing and filing individual (1040) returns using professional tax preparation software in a professional / retail setting. Strong technical skills and ability to navigate computer systems and software including Professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, Timekeeping solutions, etc. A dedicated workspace with a hard‑wired Ethernet connection and personal computer for administrative responsibilities. (No satellite or Wi‑Fi providers.) Flexibility! You can work morning through evening hours. We staff Mornings, Midday, and Evenings, 7 days per week. Earn $36 per hour (W2), plus benefits including 401K with a match, perks, and other incentives. Work from late November through the end of April 2026, averaging 25–40 hours a week. Additional / Overtime hours may be available. Comprehensive training and support from our management team, who are committed to helping you excel in this role. The opportunity for employment growth within JDA TSG. Equipment including laptop for the duration of employment. (You must have access to a personal computer as well.)
Tax Support Lead REMOTE (Seasonal)
Remote | Full Time | $36 / hour + Incentives / Bonus Potential | 401K + Match
- $36 / hour + incentives
- Wide range of shifts, including weekends and evenings.
- Work from late November 2025 through April 30, 2026, averaging 25–40 hours per week.
- Growth potential
JDA TSG's Tax Services Group is hiring Team Leads for the upcoming tax season. If you are looking for a remote seasonal role and have prior experience supervising remote groups, we would love to speak with you about joining our team.
On a Typical Day, You Will
What You Bring To The Role
What We Provide
We need folks who can work the entire season through late April, 2026. Can you commit?
JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, protected veteran status, political affiliation, or any other status protected by applicable law. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
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Support Lead Seasonal • San Francisco, CA, United States
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