IT Technician / Help Desk Specialist

Job Description

Job Description

Company Overview :

Golden Grail Group is an Oregon-based cannabis company that places utmost importance on product quality and customer experience. Established with a passion for excellence, we are dedicated to crafting premium cannabis products and delivering exceptional service to our valued customers. From cultivation and processing to retail and customer engagement, we uphold rigorous standards to ensure the satisfaction and well-being of our customers and employees.

We recognize the vital role each team member plays in our success and strive to cultivate a work environment where top talent can thrive. Our commitment to excellence extends beyond our products and services; it's ingrained in our company culture.

Join our team and be part of a passionate and driven community dedicated to shaping the future of the cannabis industry. Together, we can continue to raise the bar and exceed expectations, delivering unparalleled experiences to our customers and making a positive impact in our community.

Job Description :

We are seeking a highly skilled and experienced IT Systems Administrator to join our team. The ideal candidate will be responsible for managing and maintaining various aspects of our IT infrastructure, ensuring smooth operations across the organization.

Key Responsibilities :

• Manage users, email accounts, and domains, ensuring efficient communication channels within the organization.
• Set up, configure, and install new devices such as PCs, printers, and networking equipment, ensuring they meet organizational requirements.
• Manage and maintain camera servers, Network Video Recorders (NVRs), and Uninterruptible Power Supply (UPS) systems to ensure continuous surveillance and data protection.
• Oversee access control systems to regulate and monitor physical access to premises.
• Manage and maintain security systems, including firewalls, antivirus software, and intrusion detection systems, to safeguard organizational data and assets.
• Resolve support cases remotely and in person, providing timely and effective solutions to IT-related issues faced by users.
• Document support cases, resolutions, and procedures to maintain an organized knowledge base for future reference.
• Manage software licensing for various applications, including Microsoft Office 365, Google Workspace, Apple Business, and Adobe, ensuring compliance and cost-effectiveness.
• Perform hardware and software troubleshooting for all users, diagnosing, and resolving technical issues to minimize downtime and disruption to operations.
• All other duties as assigned.

Qualifications :

This job description outlines the primary responsibilities and qualifications for the role of IT Systems Administrator. Adjustments can be made based on specific organizational needs and preferences.

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