IT Support Specialist

Job Description

Job Description

About the Company

We are a renewable energy and ocean technology company committed to rapidly developing and deploying technologies that will ensure a sustainable future for Earth by unlocking the vast energy potential of its oceans. Our focus is on capturing civilizational levels of ultra-low-cost renewable energy for applications including computing and affordable renewable fuels delivered to shore.

The company is a public benefit corporation headquartered in Portland, Oregon, and backed by leading venture capitalists, philanthropic investors, university endowments, and private investment offices. We operate as an idea meritocracy in which the best ideas change the company's direction on a regular basis.

About the Job

We're looking for an IT Support Specialist to join our IT team as the first dedicated end-user support role at Panthalassa. You'll be responsible for supporting laptops (Windows, macOS, Linux), mobile devices (Android, iOS), and other workplace technologies (A / V systems, printers, peripherals, and network patching). You'll play a critical role in keeping our team productive day-to-day, while also helping us shape the long-term vision for corporate technology.

This is a people-first technical role. You'll be the go-to resource for troubleshooting and support, but you'll also document processes, create knowledge base articles, and help design the support systems that future IT hires will rely on. You'll bring flexibility and nuance to problem-solving in a startup environment, balancing immediate needs with a systems-first mindset.

This is an on-site role in our Portland office. You'll need to be comfortable doing hands-on work, whether that's resolving a support ticket, setting up a new workstation, or supporting office space needs. You are a team player with a "no task is too small" attitude.

Candidates should have strong interpersonal skills and be able to thrive in a creative, scrappy, and collaborative environment in which the best ideas change the company's direction on a regular basis. Our team members have worked at organizations such as SpaceX, Blue Origin, Boeing, Virgin Orbit, Virgin Galactic, Google, Amazon, Microsoft, New Relic, Bridgewater, Raytheon, Disney Imagineering, and the naval architecture faculty of the University of Michigan. The company is structured as a public benefit corporation and backed by leading venture capital firms.

What You'll Do

• Serve as the primary point of contact for end-user support, resolving issues with laptops, phones, A / V systems, printers, and other technology.
• Track, manage, and resolve requests in tickets (Jira Service Management), with intake via Slack, Jira, or walk-ups.
• Administer software tools and SaaS access such as Slack, Google Workspace, Atlassian, Microsoft Office.
• Support employee onboarding and offboarding by provisioning / deprovisioning accounts and devices.
• Document processes and build out our internal knowledge base in Confluence, with attention to clarity and detail.
• Manage inventory and storage of technology peripherals and equipment.
• Participate in office build-outs and capital projects, including setting up new equipment and physical technology.
• Model strong customer service principles while solving problems in a technical, detail-oriented way.
• Contribute to building scalable systems and processes to enable our help desk function.

Growth Opportunities

This role is intentionally designed with room to stretch. Depending on your interests and growth, you may also :

What We're Looking For

Bonus Points

The above qualifications are desired, not required. We encourage you to apply if you are a strong candidate with only some of the desired skills and experience listed.

Why Join Us?

At Panthalassa, you'll be part of a team that values curiosity, collaboration, and impact. In this role, you'll get the chance to build systems from the ground up, learn from experienced IT and infrastructure teammates, and grow alongside a company that's scaling rapidly in the renewable energy space.

Compensation and Benefits

If hired for this full-time role, you will receive :

Flexible paid time off

Location

This is an on-site position. Our offices, lab, and shop are located in Portland, Oregon.