Facilities Dispatcher / Scheduler - On Call

On Call Facilities Dispatcher

Multnomah County's Facilities and Property Management (FPM) is seeking an On Call Facilities Dispatcher to join our team. The Dispatch Unit is a 24 / 7 / 365 operation.

In addition to the hourly rate of pay, On-Call employees will receive a differential of $1.50 in lieu of benefits and be paid at time-and-a-half rate for all hours worked on New Year's Day, MLK Holiday, Juneteenth Holiday, 4th of July, Labor Day, Thanksgiving, and Christmas Day.

Applicants must be willing and able to work a variety of shifts, including weekends and holidays. You may be scheduled in advance or on short notice, similar to substitute teaching. The number of hours you work will vary and shifts may be continuous.

As a Dispatcher you will :

• Receive and prioritize all FPM related phone calls, radio calls, written or intranet generated maintenance requests concerning problems in County owned / leased buildings and report information such as nature of problem, location and other necessary information.
• Establish initial prioritization and scheduling by ascertaining the severity of the call to coordinate work schedules for vendors and trades.
• Communicate with trades, Property Managers, Project Managers, and contractors via email; Google documents, calendars and spreadsheets; and phone calls and text messages for scheduled and / or emergency work assignments.
• Determine types or amounts of equipment, materials or personnel required according to work order specifications; write equipment and building maintenance plans.
• Monitor trades personnel locations and activities to coordinate services and schedules and to ensure timely and efficient service delivery.
• Generate, review, and track computer-based (Tririga) work orders to track work from initial receipt to closure to ensure completion and accurate historical recording.
• Monitor and respond to a high volume of phone calls and electronic maintenance service requests
• Provide counter-service to all internal clients
• Prepare daily / weekly / monthly work schedules for assigned trades and coordinate schedules and events using Google documents and calendars.
• Operate two-way GPS radio and tracking system, computers and other equipment; perform miscellaneous clerical tasks such as creating forms, filing, and compiling data.
• Support tracking of assets, inventory, and processing of background checks.

Operationally Essential Position : Employees who have been designated as operationally essential ("Essential") are required to report for duty regardless of facility closure or curtailment of some or all County operations.

To qualify we will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications / Transferable Skills :

Preferred Qualifications / Transferable Skills : You do not need to have the following preferred qualifications / transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications / transferable skills.

The Application Packet :

The application, resume, and cover letter should demonstrate your work experience / skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough, as these materials may be scored and determine your eligibility for an interview.

Our Commitment to Safety, Trust and Belonging

Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees.

The Selection Process : For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows :

Additional Information : This recruitment may be used to fill full-time, part-time, temporary, limited duration and on-call positions. On call positions are eligible for overtime based on FLSA. Location : 401 N Dixon St, Portland, OR 97227.

In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter, and other application materials.

Diversity and Inclusion : At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans' Preference : Under Oregon Law, qualifying veterans may apply for veterans' preference. Review our veterans' preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act : We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions? Recruiter : Allison Conkling Email : allison.conkling@multco.us Phone : +1 (503) 2604572

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer : This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile : 6097 - Facilities Maintenance Dispatch / Scheduler