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Customer Service Representative

Customer Service Representative

PrideStaffKnoxville, TN, US
30+ days ago
Job type
  • Full-time
Job description

Customer Service Representative

Knoxville company is seeking a Customer Service Representative to receive customer calls, schedule jobs, dispatch jobs and manage customer relations. Pay : $17.00 / hr Benefits : Medical, Dental, Vision APPLY NOW!! Qualifications :

  • Neat appearance and good grooming
  • Punctuality
  • Dependability
  • Thoroughness and consistency
  • Empathy and ability to listen
  • Communication skills. Effective communication with fellow employees and customers enhances relationships, and results in customer retention.
  • Interpersonal skills.
  • Service demeanor.
  • Familiar with basic computer operations and have experience with word processing, spreadsheets and using Windows-based applications, Office and organizational skills.
  • Must possess basic organizational, clerical, administrative, planning and organizational skills.

Responsibilities : The responsibilities of a CSR consist of, but are not limited to, the following :

  • Create and maintain the weekly route schedule and communicate any changes to the schedule.
  • Create and maintain all customer files as required.
  • Schedule each week's initial service calls.
  • Schedule and relay adequate information.
  • Complete the sales call screen and create follow ups or booked jobs for all incoming calls from customers.
  • Verify all jobs for the day and prior day have been completed, invoices created and payments added.
  • Answer prospects' questions on the telephone.
  • Handle customer inquiries.
  • Maintain log of all incoming calls.
  • Telephone contact with customers, to follow up on customer surveys, service calls, and complaints.
  • Compensation / Pay Rate (Up to) : $17.00 - $17.00 Per Hour

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    Customer Service Representative • Knoxville, TN, US

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