Hotel Front Desk Manager, Austin (The Code, an AvantStay Hotel)

Hotel Front Desk Manager

AvantStay delivers exceptional, one-of-a-kind stays for group travelers. We're building a tech-enabled hospitality brand redefining the standard for modern lodging experiences. Backed by leading venture capital firms, AvantStay is rapidly growing in the $100+ billion short-term rental and hospitality industry, offering elevated service, curated design, and seamless technology to travelers worldwide.

A Hotel Front Desk Manager who is both a strong leader and a hospitality enthusiast, passionate about creating an unforgettable first impression for every guest. In this role, you will oversee front desk operations, lead and develop a guest services team, and ensure a smooth and welcoming experience from check-in to check-out. You'll bring operational expertise, attention to detail, and a people-first mindset to help deliver AvantStay's innovative brand of hospitality.

Lead daily front desk operations with a focus on guest satisfaction, operational excellence, and efficiency.

Recruit, train, and mentor front desk associates, fostering a culture of professionalism and hospitality.

Manage guest relations, resolving escalations quickly and with empathy.

Oversee reservations, room assignments, and occupancy management to optimize revenue and guest experience.

Collaborate closely with housekeeping and maintenance teams to ensure rooms meet brand standards.

Drive implementation of front desk policies, service protocols, and tech tools to improve workflows.

Monitor guest reviews and feedback, using insights to enhance service delivery.

Maintain accurate billing, payments, and cash-handling procedures.

Serve as a brand ambassador, ensuring every interaction reflects AvantStay's values of innovation and care.