Technical Service Manager (Software / Hardware)

Job Description

Job Title : Service & QA Manager – USA

Location : Cincinnati, Ohio (Field-based, includes travel)

Start Date : Immediate | Full-Time

Our client, a global technology company in the industrial automation and smart solutions space, is seeking a Service & QA Manager to lead its U.S. service operations. This newly created role is central to the company’s North American growth and combines technical support, quality assurance, and customer-facing leadership. You’ll be the key point of contact for partners and technicians across the U.S., ensuring smooth service delivery, installation, and after-sales support. The role also involves hands-on quality control of production units, validating performance, identifying issues, and coordinating improvements with global engineering teams.

This is a travel-heavy role, requiring frequent U.S. field presence and international trips (including extended periods in Mexico for production support).

Key Responsibilities

• Act as the primary liaison for customers, partners, and technicians in the U.S.
• Lead installation, commissioning, and maintenance of hardware / software systems.
• Manage preventive and corrective maintenance, troubleshooting issues effectively.
• Oversee QA inspections, validate system performance, and document results.
• Coordinate with global production teams to resolve issues and improve processes.
• Support day-to-day service administration (documentation, reporting, scheduling).
• Deliver remote support via phone, video, or remote-access tools.
• Represent the company at industry events and trade shows.

Skills & Qualifications

What’s on Offer