Help Desk Manager

Job Description

Job Description

Job Title : Help Desk Manager

Location : Hart–Dole–Inouye Federal Center, Battle Creek, Michigan (on-site; limited alternate worksite flexibility with COR approval)

Clearance : U.S. Citizenship required; ability to obtain a Common Access Card (CAC)

Salary : $80K-$84K

Application Deadline : October 23, 2025

To apply , please follow these steps :

• Visit : https : / / s2i2.isolvedhire.com / jobs /
• Select the position you are interested in
• Review the job details, then click Apply Now
• Complete and submit your application

Position Overview :

The Help Desk Manager oversees and manages the daily operations of the CAGE Registration Help Desk in support of the Defense Logistics Agency (DLA). This role ensures efficient, accurate, and timely processing of CAGE Code registration requests and customer inquiries.

The manager supervises help desk personnel, coordinates resolution of technical and registration-related issues, and ensures compliance with established DLA processes and performance metrics.

Key Responsibilities :

Required Qualifications :

Desired Skills and Certifications :

About S2i2

S2i2 is a growing company with a supportive and inclusive culture and many opportunities for professional development and growth. We have created a supportive, family-like work environment where contributions are recognized. Regular company updates and open lines of communication with leadership fosters collaboration within the company.

We are proud to include :

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.