HelpDesk Technician- Afterhours Shift

HelpDesk Technician

About QualityIP : QualityIP is one of the fastest-growing technology companies in the IT support industry. We offer comprehensive IT department services, including HelpDesk Support, Cloud Services, Onsite Staffing, Virtual CIO, Procurement, and IT Planning. Our collaborative approach ensures that we provide the best-fit technology solutions to meet our customers business objectives.

Position Overview : We are looking for a seasoned, self-motivated HelpDesk Technician who excels in both communication and technical proficiency. The ideal candidate possesses the ability to articulate complex technical issues to diverse audiences and collaborates effectively within a team.

Location Requirement : Candidates must currently reside in the state of Ohio. Remote applicants outside of Ohio will not be considered.

Key Responsibilities :

• Rapidly diagnose and resolve client issues, or escalate them to senior technicians when necessary
• Support senior-level IT staff in various tasks
• Provide technical assistance and support for inquiries and issues related to computer systems, software, and hardware
• Respond promptly and professionally to support tickets, emails, and phone calls, addressing or escalating issues as required
• Install, configure, and troubleshoot computer systems, printers, and other peripherals
• Accurately document technical issues and resolutions in the ticketing system
• Collaborate with IT colleagues to ensure smooth operation of the company's IT infrastructure
• Assist in the deployment and upgrade of software and hardware
• Educate end-users in basic IT functions and best practices
• Conduct regular system maintenance tasks, such as backups and software updates

Qualifications and Skills :

Cultural Fit : We are a family-owned business that values accountability, professionalism, and individual growth. At QualityIP, your voice is heard.

Benefits :

If you have exceptional organizational skills and thrive in a high-profile team environment, we would love to meet you!

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