Claims Consultant (Construction Defect)

Join to apply for the Claims Consultant (Construction Defect) role at CNA Insurance

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Join to apply for the Claims Consultant (Construction Defect) role at CNA Insurance

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

This individual contributor position works with a large degree of autonomy under general direction, and within broad authority limits, to manage commercial claims nationwide with high complexity and exposure for multiple lines of business. Responsibilities include the coordination of all claim investigation and resolution activities under both occurrences based general liability policies and claims made errors & omissions policies according to company protocols, quality and customer service standards. Position requires regular communication with customers and insureds and may be dedicated to specific account(s).

This position enjoys a flexible, hybrid work schedule and is available in any location near a CNA office.

JOB DESCRIPTION :

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines :

• Manages highly complex investigations of claims, including coverage issues, liability, compensability and damages. Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy accordingly. Effectively manages loss costs and claim expenses.
• Manages all types of investigative activity or litigation on major claims, including the posting of appropriate reserves in a timely manner. Coordinates discovery and litigation strategy with staff counsel or panel attorneys.
• Negotiates highly complex settlement packages, and authorizes payment within scope of authority, settling claims in most cost-effective manner and ensuring timely issuance of disbursements.
• Coordinates third party recovery with subrogation / salvage unit.
• Makes recommendations on claims processes and resolution strategies to management.
• Analyzes claims activities; prepares and presents reports to management and other internal business partners and clients.
• Works with attorneys, account representatives, agents, doctors and insureds regarding the handling and / or disposition of highly complex claims.
• Keeps current on state / territory regulations and issues, industry activity and trends. May participate in industry trade groups.
• Provides guidance and assistance to less experienced claims staff and other functional areas.
• Responsible for input of data that accurately reflects claim circumstances and other information important to our business outcomes.

May perform additional duties as assigned.

Reporting Relationship

Manager or above

Skills, Knowledge & Abilities

Education & Experience

In Chicago / New York / California, the average base pay range for the Claims Consultant role is $102,000 to $145,000. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location.

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois Maryland, Massachusetts New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

General Business, Other, and Customer Service

Industries

Financial Services and Insurance

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