Help Desk Specialist, Tier 1

A company is looking for a Help Desk Specialist, Jr. (Tier 1).

Key Responsibilities

Provide first-contact support and incident resolution for end users via phone, chat, or ticketing system

Log service requests and incidents in the IT Service Management system, ensuring accurate categorization and documentation

Conduct basic troubleshooting for user access, password resets, and software / hardware inquiries while escalating complex issues as needed

Required Qualifications

High school diploma or equivalent

0-2 years of experience in a technical support, help desk, or customer service environment

Basic understanding of IT systems, networks, and security concepts

Active Secret clearance required

Familiarity with ticketing systems such as ServiceNow, Remedy, or Jira Service Management