Client Relations Specialist - Houston (330 / o)

Job Description

Job Description

National, award winning plaintiff litigation firm that represents tens of thousands of clients in personal injury litigation, civil litigation, and mass torts including product liability, dangerous drugs and defective medical products is seeking a Client Relations Specialist to join their team.

The firm sees clients as real people who are often dealing with very difficult circumstances and need caring and timely assistance with their cases. This role will take charge of that client’s experience and ensure each individual is treated in a way that reflects well on the firm and assures the client that their case is being managed with the utmost professionalism and care for their well-being. Successful candidates for the position are individual contributors who focus on creating exemplary customer experiences while also executing administrative duties with strong attention to detail. This is an onsite full-time role based out of the firm's Houston, Texas office location during normal business hours of 8 : 30 am – 5 : 00 pm.

Duties include :

• Answer inbound calls from clients and welcome in-person guests.
• Schedule calls and meetings
• Provide case status updates to clients and aid as needed with questions or requests for additional support.
• Use the firm’s case management software (Smart Advocate) to look up client case information, update client information, and execute other duties as directed by the supervisor of the team.
• Understand and correctly execute escalation protocol to direct clients to paralegals or attorneys as required.
• Draft and send mass client correspondence using email distribution lists.
• Send mailings and packages as required.
• Assist with the preparation of legal documents.
• Maintain paper and electronic case files.
• Backstop other team members when they are out of the office or need assistance.
• Create a positive and collaborative work environment.

Qualifications :

Benets