Job Summary
The key objective of this position is to reach and exceed the sales targets. The Sales Executive is responsible for the sales of Fine Jewelry and Timepieces while providing outstanding client service and experience to reflect our image as the most prestigious Jewelry and Timepieces brand in the World. Sales Executives are to build strong relationships with clients as well as creating networks with which to meet legitimate client leads.
Key Duties, Responsibilities and Accountabilities
Sales
- Meet and exceed sales targets.
- Provide the Harry Winston experience to all clients.
- Develop potential clients through walk-in traffic.
- Maintain and grow existing clients; follow up based on milestones, clients tastes and goals for future purchases.
- Assist team in sales process where needed
- Ensure team work at all times
Development of Client Base
Continually update client base through all available resources.Client entertainment : Seek out new methods of client development through social contacts and PR related events.Record and maintain accurate and relevant sales information in GEM.Develop existing client base and reach new prospects.After Sale Service
Provide the highest level of client service through personalized contact in product maintenance.Use all available resources to problem solving.Provide superior after-sale service and experience to all Harry Winston clients.Keep management informed of potential product as well as client issues.Follow up.Merchandise Duties
Ensure the Salon, Salon offices and showcases are always clean and orderly.Setup Jewelry / Watches in the morning and take it down in the evening.Conduct daily Jewelry / Watches inventory counts (morning and evening or as define).Document all movement of items in showcases and report count changes.Ensure all items in showcases are displayed properly; tagged, cleaned, polished, on correct form and in working order.Ensure all products, jewelry and timepieces are handled with utmost care and following company guidelines.Ensure showcases are closed and locked and track the movement of keys.Punctually act as back up to the Vault Coordinator when requested.Job Qualifications
Strong luxury retail jewelry and timepiece experienceCollege degree preferredGraduate Gemologist is a plusStrong organizational and interpersonal skillsAbility to work as a team playerBasic computer literacyFlexible to retail working hoursVery good command of language (specify), fluent in English, any additional language a plus