Key Account Manager - North Carolina

Key Account Manager

The Key Account Manager (KAM) is responsible for accelerating sales growth through strategic account partnerships with healthcare practitioners (HCPs). This role combines deep relationship-building with a focus on revenue generation, digital enablement, and product category expansion. The KAM leads Joint Business Planning (JBP) conversations, drives digital product recommendations, and delivers unit volume against monthly and quarterly quotas.

Key responsibilities include owning a defined portfolio of HCP accounts, accountable for meeting and exceeding monthly, quarterly, and annual sales quotas. The KAM increases unit volume and product penetration by aligning product solutions with patient protocols and clinic objectives. They lead Joint Business Plans (JBPs) to identify high-impact growth opportunities, recommend products across priority categories, introduce in-office digital protocols, and set quarterly clinic goals.

The KAM executes sell-through tactics such as promotional offers, sampling programs, and category education that convert into incremental patient purchases. They actively promote digital subscriptions, CRM treatment plans, and auto-refill strategies to drive recurring revenue and patient compliance. The KAM achieves and exceeds physical and virtual call activity metrics, utilizes CRM to track practitioner preferences, and collaborates with Marketing, Trade, and Customer Service to optimize account support and clinic success.

The KAM monitors local market dynamics and competitor activity to proactively address risks or uncover growth opportunities. They deliver proactive territory and account reviews. Basic requirements include 24 years in B2B sales, territory management, or account-based selling, preferably in healthcare, wellness, or nutritional supplements. Proven success in meeting or exceeding sales quotas using a consultative selling approach is necessary. Experience with CRM platforms and trained in foundational sales methodologies is required. A bachelor's degree in Business, Sales, Marketing, Health Sciences, or related field is preferred but not required.

The KAM should have knowledge of HCP engagement strategies and selling into practitioner-based clinics, Joint Business Planning frameworks, product categories including gut health, immune, pain, and women's health, and digital tools such as patient subscriptions, CRM-based protocols, and treatment plan automation. Skills include the ability to build and grow professional relationships rooted in trust and shared business outcomes, strategic thinking, strong business planning and problem-solving skills, ability to analyze sales reports, identify gaps, and adjust tactics to drive unit volume, technological adeptness, resilience, self-motivation, goal-oriented focus on performance and revenue growth, and ability to develop territory and account strategies that deliver sales results / KPI's.

Compensation for this remote role based out of North Carolina (Charlotte and Raleigh) is $72,000k - $90,000k / yr. and includes a $40,000 annual commission target or ATI (Annual Target Incentive). The wage range takes into account various factors including skill sets, experience and training, licensure and certifications, and other business and organizational needs. This role may also be eligible to participate in a discretionary annual incentive program.

Health and wellness benefits include medical, dental, vision, annual employer HSA funding for eligible employees who elect an HSA medical plan, STD, LTD, Basic Life AD&D coverage, 401k + employer matching, vacation and sick time, 2 volunteer days off per year, emergency evacuation time off, 11 paid company holidays, 1 floating holiday to celebrate your birthday or important religious / holiday to you, quarterly product allowance to use towards your favorite Metagenics products, product discount, peer to peer recognition programs, and more!