Senior Technical Writer, Platform & Data

Senior Technical Writer, Platform & Data

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About Rippling

Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every workforce system to a single source of truth for employee data, businesses can automate the manual work needed to make employee changes. For example, onboarding a new employee lets you set up payroll, health insurance, a work computer, and third-party apps — like Slack, Zoom, and Office 365 — in about 90 seconds. Based in San Francisco, CA, Rippling has raised $1.2B and has been named one of America\'s best startup employers by Forbes.

About The Role

As a Senior Technical Writer for Rippling\'s Platform and Data offerings on our Customer Education team, you\'ll create, maintain, and enhance help documentation and training material for our platform and data products, including many that are in beta. You\'ll communicate complex concepts clearly and succinctly, turning them into rich, effective deliverables. You\'ll create documentation for a wide range of external audiences with varying technical aptitude, including HR personas and technical software engineers.

What You Will Do

• Create user documentation, migration guides, reference material, and tutorials for Rippling platform and data cloud offerings aimed at developers.
• Write and update documentation for APIs and custom connectors.
• Collaborate with Product and Customer Experience teams to identify and close knowledge gaps, enhancing self-service capabilities.
• Participate in agile release cycles alongside Product and Engineering teams.
• Incorporate structured content principles for single-sourcing information across locations and audiences.
• Develop training materials, including videos, system diagrams, infographics, and hands-on exercises.
• Define the information architecture for new documentation sets and revise it as the product evolves.
• Promote the Help Center and encourage other teams to contribute as content creators or subject matter experts.

What You Will Need

About The Team

The Customer Education team builds best-in-class help documentation and on-demand training materials to help customers learn how to use the Rippling platform and products for success. Materials include tutorials, troubleshooting FAQs, training videos, and hands-on simulations.

Additional Information

Rippling is an equal opportunity employer and is committed to a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Reasonable accommodations are available for candidates with disabilities; please email

For office-based employees, Rippling values in-office work as part of our collaborative culture. Salary ranges below are for US-based employees and will vary by location. The pay range for this role is :

Location : San Francisco, CA

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