Technical Writer Job at Databricks Inc. in San Francisco

The Role

We seek a technical storyteller, systems thinker, and AI collaborator who thrives at the intersection of complex technology and human understanding. Technical writers here play a critical role in our customer success, serving as builders who see documentation as a critical product that bridges the gap between sophisticated systems and the people who use them.

As a Technical Writer, you'll apply your considerable writing, data, and technical skills to create compelling content that helps data scientists, data engineers, and data analysts use Databricks. You'll partner with Product, Engineering, and Field teams, experiment with cutting-edge AI tools to help create, maintain, and deliver technical information.

The work is fast-paced, but you maintain your attention to detail and customer advocacy. You have experience with data products and cloud services, and the ability to learn new technologies quickly. You have a passion for instructional writing and a focus on clarity. You take an information architect's approach to organizing material.

The impact you will have

Nail complex systems and make them accessible

Dive deep into intricate technical architectures, APIs, and workflows

Transform dense engineering concepts and sophisticated technologies into clear, useable guidance

Collaborate with engineers and product managers to develop effective, customer-focused documentation

Detective : Investigate user pain points, dig into customer feedback, trace through complex user journeys, and track down elusive details

Analyst : Parse data, identify documentation gaps, measure content effectiveness, and use insights to drive planning and prioritization

Tester : Validate procedures by following your own instructions, catch edge cases, and provide product feedback

Program Manager : Coordinate documentation initiatives across multiple teams and timelines with proven project management skills

Product Manager : Define documentation strategy, prioritize content roadmaps, and advocate for users

Drive strategic impact and customer success

Shape product decisions by surfacing insights from documentation and user feedback

Collaborate closely with customer-facing technical staff (support engineers, solutions architects, developer relations) on best practices, onboarding material, and scenario-based guidance

Guide the development of an information architecture that organizes content around customer use cases

Pioneer AI-augmented documentation

Use with AI tools to accelerate research, drafting, and content optimization

Experiment with new formats : interactive guides, intelligent tutorials, adaptive documentation

What we look for

Technical foundation & experience

4+ years writing complex technical content for developers, software engineers, or similar technical audiences

Experience with at least one programming or query language, especially Python and SQL

Experience working with data or AI products and cloud computing

Familiarity with documentation-as-code workflows (Git, Markdown, automated publishing)

Track record of improving the customer experience through better documentation

Demonstrated understanding of information architecture concepts and how to apply them to a constantly changing website

AI-forward thinking & builder mindset

Experience with AI writing tools, prompt engineering, or content automation (preferred)

Excited about finding new ways to use AI for content creation, optimization, and maintenance

Demonstrated willingness to try new tools, bring new ideas, and experiment with new approaches and technologies

Curious about emerging technologies and their documentation implications

Enthusiastic about the investigative side of technical writing : skilled at transforming complex details into clear, useful information

Exceptional ability to translate technical complexity into clear, actionable content with strong collaboration and communication skills

Expertise in technical writing tools and style : maintaining a consistent voice, clear and engaging tone, and a solid grasp of grammar and usage rules

Strong project management skills—you can juggle multiple initiatives and drive them to completion

Experience gathering requirements from diverse stakeholders and balancing competing priorities

Experience using data and customer feedback to drive decision-making

Proven ability to advocate for user needs and influence product decisions

Background in UX writing, developer relations, or technical product management

Contributions to open source documentation or technical communities

Experience with analytics tools and data-driven content optimization

Write code examples and scripts to automate documentation workflows, and contribute to documentation tooling

You've built tools, processes, or systems to solve content management challenges

Pay Range Transparency

Zone 1 Pay Range

$89,700 — $125,550 USD

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Benefits : At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https : / / www.mybenefitsnow.com / databricks.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

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