Billing Patient Relations Specialist

Job Description

Job Description

Are you looking for an incredible opportunity to join a dynamic, fast-growing dermatology services company? Epiphany Dermatology, headquartered in Austin, TX, is on a mission to improve access to dermatology services and provide exceptional patient care in underserved markets across the U.S.

We are looking for a service-oriented, motivated individual to join us as a Billing Patient Relations Specialist to accomplish this mission.

With ambitions to increase our reach over the next four to five years, our quickly expanding company has gone from a single site in 2015 to nearly 100 dermatological clinics nationwide.

Our employees are the key to our success and we’re proud to offer eligible employees great benefits (many at no cost!), perks like free skin care, generous time off plans, the opportunity for growth, and the chance to be part of a purpose-driven organization taking patient care to the next level.

We are excited to grow our team with individuals who are as passionate about our patients as we are and invest a lot of time and energy in our employees’ development because we believe being a part of the Epiphany team is a career opportunity not just another job.

If you are interested in joining this mission-driven team, please consider applying today!

What we are looking for :

We are looking for a self-motivated Billing Patient Relations Specialist, with excellent customer service skills to add to our already awesome team! Not only should this employee be comfortable speaking with patients and providing exceptional customer service but will be responsible for all aspects of claim processing, such as, entering charges, sending out claims, posting insurance and patient payments, and follow up with any claim issues for the specific carriers to which they are assigned.

Responsible for keeping patient's accounts accurate and within company and federal guidelines, helping patients understand their medical financial responsibilities and benefits, and working with insurance companies to make sure claims are paid appropriately and in a timely manner.

What you’ll do :

Maintain thorough and detailed knowledge of insurance, self-pay billing, follow-up guidelines, and regulations for third party vendors.

Explain the claims processing and explanation of benefits to a patient effectively and professionally.

Provide exceptional customer service skills even during trying situations when a patient or customer is frustrated, stays calm and maintains friendly manner in difficult situations.

Exhibit an understanding of state and federal billing and follow up regulations as it relates to Medicare, Medicaid, Managed Care, and Commercial Insurance companies.

Prepare, review, and transmit claim using billing software.

Process Insurance overpayments and Patient refunds in a timely fashion in accordance with company policy as well as government guidelines / regulations.

Cross-train on other Billing positions including Insurance Verification, Claim Coding, and Appeals.

Provide excellent customer service in person or on the telephone and answering or referring inquires.

Work to create and maintain excellence in patient / family satisfaction, relationships and engagement.

Respond to care questions or complaints to immediately resolve.

Adhere to and implements policies, procedures and protocols related to billing.

Other duties as assigned.

If you’re a team player, with excellent customer service skills, experience with billing, and knowledgeable on all things medical billing we want to talk to you!

Qualifications / Experience :

Excellent organizational and prioritizing skills

Ability to work in a fast-paced, sometimes stressful environment.

Ability to maintain a high level of confidentiality.

Detail-oriented and able to handle multiple tasks, following through to completion.

High school diploma or general education degree (GED).

One (1) year related experience and / or training in billing or one year of employment at Epiphany Dermatology; or equivalent combination of education and experience.

Two years billing experience highly preferred.

Previous experience in administrative medical office highly preferred.

Remote work opportunity available only for current internal Epiphany Dermatology candidates.

Experience with Modernizing Medicine a plus.

Work Environment and Physical Requirements :

Administrative office may have minimum visits to medical offices with possible exposure to procedure / exam room and laboratory environment may include exposure to communicable diseases, bloodborne pathogens, biohazards or toxic substances.

Daily activities may include standing, walking, sitting, bending and lifting items up to 30 lbs.

Benefits :

We offer generous benefits including medical, life insurance, short-term disability coverage, mental health services, and more at no cost for eligible employees.

In addition, we have great vision, dental, and supplemental insurance options. We also offer 401k with company matching, employee discounts, HSA and FSA / dependent care, tuition assistance, certification reimbursement, and more!