Process Coordinator

General

Job Title : Shared Services Process Coordinator

Division : Shared Services

Reports To : As per Beazley's organization chart

Key Relationships : Shared Services Operations Leads, Performance and Quality Assurance Lead, Global Head of Shared Services, Shared Services, UW Operations, Claims Operations, Delegated Operations, Conduct Risk, Controls, Compliance, Risk Management, IT, Underwriters and Claims Managers, Facilities, Finance, Reinsurance, other staff and external clients and service providers.

Job Summary : Works with the Shared Services Operational Leads and Team Leaders to ensure consistency in processes owned by Shared Services, blending strategic oversight, technical proficiency, risk controls and continuous improvement to drive efficiency, compliance and value creation.

Key Responsibilities :

• Process Ownership : Lead and manage end-to-end processes, identifying areas for improvement, implementing best practices, and ensuring operational efficiency. Provide guidance and training for new joiners and act as the primary contact for process related queries
• Process Vision and Alignment : define and continuously refine the processes within your remit to align with business strategy, regulatory requirements and customer needs, removing complexity where possible.
• Stakeholder Management : collaborate effectively with underwriting, claims, IT etc and external partners. Serve as the main point of contact for process-related inquiries, ensuring effective collaboration and communication.
• Performance Management : accountability for the quality and timeliness performance of your process(es). This will involve day to day interaction with on-shore / off-shore process executors and regular quality assurance / audits over the output.
• Operational Risk and Compliance : proactively identify and assess potential operational risks within key processes. Develop and implement strategies to mitigate risks, ensuring business continuity and compliance with regulatory and internal controls.
• Insight and Performance Management : work with the Performance and Quality Assurance function to monitor, analyse and report on key performance indicators related to process effectiveness and operational outcomes. Leverage data and insights to make informed decisions and drive continuous performance improvement.
• Offshore relationship management : build and maintain strong relationships with our co-sourcing partner. Ensure alignment on goals, priorities and expectations, while fostering a positive working environment.
• Reporting & Documentation : ensure accurate and timely reporting of process performance, risk assessments, and compliance status to senior leadership and stakeholders. Maintain thorough documentation of processes, ensuring that records are clear, organised and update regularly.

General

It is important that within all your interactions both internally and externally you adhere Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers.

We also expect Beazley employees to :

Skills and Abilities

Knowledge and Experience

Aptitude and Disposition

Who We Are :

Beazley is a specialist insurance company with over 30 years' experience helping people, communities and businesses to manage risk all around the world. Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build - to enable businesses to thrive. Our clients want to live and work freely and fully, knowing they are benefitting from the most advanced thinking in the insurance market. Our goal is to become the highest performing sustainable specialist insurer.

Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.

Our Culture

We have a wonderful mix of cultures, experiences, and backgrounds at Beazley with over 2,000 of us working around the world. Employee's diversity, experience and passion allow us to keep innovating and moving forward, delivering the best. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought and personal accountability. Our three core values inspire the way we work and how we treat our people and customers.

Upholding these values every day has enabled us to become an innovative and responsive organization in touch with the changing world around us - our ambitious inclusion & diversity and sustainability targets are testament to this.

We are a flexible and innovative employer offering a friendly, collaborative, and inclusive working environment. We actively encourage and expect applications from all backgrounds. Our commitment to fostering a supportive and dynamic workplace ensures that every employee can thrive and contribute to our collective success.

Explore a variety of networks to assist with professional and / or personal development. Our Employee Networks include :

We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as :

The Rewards

Salary for this role will be tailored to the successful individual's location and experience. The expected compensation range for this position is $50,000-$55,000 per year plus discretionary annual bonus.

Don't meet all the requirements? At Beazley we're committed to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every requirement and qualification in the job specification, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles.