IT Service Delivery Manager

Regional It Service Delivery Leader

We are seeking a highly skilled and experienced Regional IT Service Delivery Leader in Newport Beach California to join our team. The successful candidate will be responsible for overseeing the delivery of IT services within the Newport Beach campus, ensuring high levels of customer satisfaction, and driving continuous improvement. This position will coordinate all onsite IT activities ensuring not only minimal impact, but stronger and more efficient tech located within the campus. This includes cube and office equipment, conference room tech, and digital signage. This role will work closely with Infrastructure and Operations teams to ensure maximum uptime and availability of our technology.

Duties and Responsibilities :

• Service Delivery Management : Oversee the delivery of IT services within the region, ensuring they meet or exceed service level agreements (SLAs) and customer expectations.
• Team Leadership : Lead and manage a team of IT service delivery professionals, providing guidance, support, and development opportunities.
• Stakeholder Collaboration : Work closely with business units, IT teams, and other stakeholders to understand their needs, address issues, and ensure the effective delivery of IT services.
• Performance Monitoring : Monitor and report on the performance of IT services, identifying areas for improvement and implementing best practices to optimize efficiency and effectiveness.
• Incident and Problem Management : Lead the resolution of major incidents and problems, ensuring timely and effective solutions to minimize business impact.
• Audio Visual and Deskside Support : Oversee the audio visual and onsite deskside functions, ensuring seamless support and service delivery for all end-users on the Newport Beach campus.
• Work closely with Executive Admins ensuring IT services are meeting their technology needs
• Continuous Improvement : Drive continuous improvement initiatives to enhance the quality and efficiency of IT services, leveraging industry best practices and emerging technologies.
• Vendor Management : Manage relationships with third-party vendors and service providers, ensuring they meet contractual obligations and deliver high-quality services.
• Leverage reporting technologies such as PowerBI and ServiceNow to report on Help Desk and Desktop support vendors KPIs thereby holding accountable to SLAs.
• Customer Satisfaction : Maintain high levels of customer satisfaction by proactively addressing issues, gathering feedback, and implementing improvements based on customer input.

Minimum Qualification :

You can be who you are. People come first here. We're committed to an inclusive workforce. Learn more about how we create a welcoming work environment at www.pacificlife.com. What's life like at Pacific Life? Visit Instagram.com / lifeatpacificlife .

Base Pay Range : $121,770.00 - $148,830.00

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

Pacific Life Insurance Company is an Equal Opportunity / Affirmative Action Employer, M / F / D / V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.