Airline Account Manager in Auston-Bergstrom International Airport

Job Description

Hallmark Aviation is seeking a professional Airline Business Manager for a prestigious airline. The Business Manager leads the airline operational and administrative processes while coordinating with the airline client / station manager to meet high quality standards.

Airline Business Manager Summary :

• Maximize airline account revenues and profitability; Control the budget for labor costs and allocation
• Ensure that airline account operates according to schedule and service level agreements
• Oversee the long-term analysis of manpower needs, groom potential leaders
• Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system
• Develop and cultivates strong customer relations / retention
• Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment
• Provide hands-on supervision of the staff and delegate workload
• Provide direct customer relations support
• Ensure cross training of staff members and monitor mandatory training
• Administer performance recognition and reward program(s)
• Carry out disciplinary action and motivational activities when needed
• Process promotion, demotion and termination paperwork
• Enforce company policies and procedures (including safety, security, and uniform & grooming standards)

Preferred Skills and Experience

o Proven LEADERSHIP abilities and ORGANIZATIONAL skills

o 5 Yrs Airline Experience preferred : Minimum 4 yrs

Supervisor Experience preferred

o Familiarity with the Aviation industry (or B2B crack) : Ticketing experience, passenger service experience

o PC basics (Outlook, Microsoft Word, Powerpoint, excel, Adobe PDF, etc.)

o Excellent interpersonal, coaching and counseling skills

o Self-driven focus on Customer and Client satisfaction

o Ability to excel under pressure of meeting extreme deadlines

o Able to communicate effectively, both verbally and in writing

o Experienced in planning a roster and monitoring work schedules

o Able to solve daily problems and make quick decisions within the operation

o Able to work varied hours, and flexible to travel if needed.

Apply online today!

Essential Requirements :

PREVIOUS AIRLINE EXPERIENCE

At least 18yrs old, with a High School Diploma or G.E.D.

English proficient, other languages may be required

Basic Math Skills : Adding, Subtracting, Division, and Multiplying

Computer Literate

Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs

Reading & comprehension of reference materials, instructions, policies & procedures

Basic Requirements :

Valid US work authorization

Professional demeanor and exceptional presentation

Flexible schedule & availability

Background Check, Fingerprinting required

Drug Screen required on day of hire