General Manager

General Manager

What You'll Bring To The Team

The General Manager is the mastermind behind bringing the attraction strategy to life, boosting short and long-term EBITDA, and making sure every guest leaves with a smile. You'll lead your team to deliver unforgettable, world-class experiences and ensure everyone lives and breathes our company values, creating a vibe that guests and team members alike can't help but love!

Key Responsibilities

• Drive a guest-first culture using data to understand guest needs.
• Oversee robust marketing across all channels, segmenting customers and targeting new markets.
• Manage HR policies and employee engagement, while acting as a Brand Ambassador.
• Safeguard the brand in PR and marketing efforts, ensuring attraction engagement goals are met.
• Optimize RPC, yield, and P&L to drive sustained growth.
• Deliver capital projects on time and within budget, driving EBITDA growth and cost control.
• Foster external partnerships and implement Merlin best practices.
• Lead innovation, manage risks, and ensure Health & Safety excellence.
• Oversee operational efficiency, staffing levels, and profit protection measures.
• Foster a culture of openness, ensuring information is cascaded appropriately.
• Implement HR and talent processes to meet DEI&A, wellbeing, and CSR targets.
• Be a visible leader, executing Merlin change programs and driving high-performance teams.
• Manage complex operations with P&L responsibility and demonstrate agility in trading.
• Build strategic partnerships with NPOs, local businesses, and authorities.
• Embed business analytics and customer insights to drive decision-making.
• Develop diverse talent pipelines and succession plans.
• Understand market motivators and develop targeted strategies.
• Lead teams in matrixed environments and manage cross-functional collaboration.
• Perform other duties as required.

Education And Experience

Benefits

Pay Range

From USD $90,000.00 / Yr.

At Merlin, we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Location : US-GA-Atlanta