Front Desk Agent

Description :

WORK, PLAY, & ENJOY LIFE WITH HERITAGE

Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico!

Full-Time Hourly Position ranging from $16.00+ DOE plus benefits. AM & PM shifts available. Located in Santa Fe, NM. Working out of our Inn & Spa at Loretto.

Essential Duties and Functions / Responsibilities / Tasks :

• Work under direction of Guest Experience Manager and / or Supervisor on shift (the lead Guest Experience Host / Front Desk Supervisor).
• Maintain high level of positive and professional approach with coworkers and guests.
• Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests.
• Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest.
• Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
• Respond to guest challenges and find the appropriate resolution in a timely and professional manner.
• Maintain the upmost confidentiality and care with guest information.

Benefits :

HC3

Requirements :

NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.

Compensation details : 16-18 Hourly Wage

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