HYATT REGENCY BUFFALO - FRONT DESK MANAGER OEM

Aimbridge HospitalityBuffalo, NY, United States

3 days ago

Job type

Full-time

Job description

Join Our Team as a Front Desk Manager!

About Us

At Aimbridge Hospitality, we deliver exceptional guest experiences. As our Front Desk Manager, you'll lead the way in ensuring the smooth operation of our Front Office, providing attentive, friendly, and efficient service to all guests. You'll play a crucial role in maximizing room revenue and occupancy while maintaining high standards of service. For OEM associates, overtime does apply and is calculated accordingly. If you're a customer service superstar with strong leadership and problem-solving skills, committed to enhancing guest satisfaction and operational efficiency, Join our team and be part of creating unforgettable experiences for our guests!

KEY SKILLS / RESPONSIBILITIES

Customer Service Orientation : Deliver exceptional service to guests, ensuring their needs are met and their experience is enhanced throughout their stay.
Leadership and Supervisory Skills : Motivate, coach, counsel, and discipline Front Desk personnel, ensuring compliance with company standards and procedures.
Problem-Solving Ability : Anticipate and address issues proactively to ensure smooth operations and guest satisfaction.
Communication Skills : Clearly convey information and resolve concerns from co-workers and guests effectively.
Financial Acumen : Manage financial aspects of the Front Desk, including maximizing room revenue and occupancy through effective rate management and analysis.

EDUCATION & EXPERIENCE

5+ years of progressive experience in a hotel or related field with supervisory experience

2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.

Proficient in Windows operating systems, spreadsheets, and word processing.

Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.

Valid driver's license from the applicable state.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

Now offering Daily Pay ! Ask your Recruiter for more details

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

PROPERTY INFORMATION :

Stay steps from the Buffalo Niagara Convention Center at our full-service hotel in downtown Buffalo. Hyatt Regency Buffalo is the hotel destination in Upstate New York for work and play, with direct conference center access, a spa, and rooftop pool. Stay walking distance from the waterfront, KeyBank Center, and Shea's Buffalo Theatre.

Application deadline for Colorado positions :

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Front Desk Manager • Buffalo, NY, United States