Customer Success Manager

A company is looking for a Customer Success Manager with Lab Management Experience.

Key Responsibilities

Conduct regular customer check-ins and SaaS business reviews to assess progress and gather feedback

Lead customer training sessions, workshops, and demonstrations to enhance product knowledge

Proactively identify optimization opportunities and manage customer escalations effectively

Required Qualifications

2-3 years of experience in lab management or lab operations in the Biotech industry

Experience in training employees and delivering presentations

Familiarity with accounting software such as QuickBooks Online or ERPs

Bachelor's degree or relevant work experience

Willingness to travel 4-6 times a year for customer visits or work events