Senior BPO Forecasting Associate

Senior Associate, BPO Forecasting

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Senior Associate to join athenahealth's BPO Forecasting team. You will lead the monthly forecasting process across multiple business lines, providing insight into staffing, work-allocation, and vendor performance. In addition, you will reinforce accountability by driving accurate and timely invoice reconciliations.

Your work will be essential to improving the predictability and accountability of our vendor operations. The ideal candidate brings strong analytical skills, advanced Excel proficiency, and the ability to quickly grasp quantitative concepts and build upon them. Experience in forecasting or workforce management, combined with the ability to translate data into actionable insights, will help you thrive in this role. You will gain exposure to senior leaders while improving repeatable processes that drive measurable business outcomes.

Join us in our mission to advance healthcare by strengthening the operational backbone that enables our services to scale.

Team Overview

Our BPO Forecasting team ensures that outsourced operations meet the highest standards of accuracy, timeliness, and accountability. By connecting forecasting with service delivery and vendor performance, we enable faster, more reliable outcomes for our clients and the patients they serve. Join us in driving impactful change across the healthcare industry.

Responsibilities

• Deliver monthly vendor forecast locks and rolling guidance aligned to Statement of Work (SOW) terms and accuracy thresholds.
• Operate within lock policies by vendor and workflow, communicating workforce plan impacts to leaders to support data-driven decisions.
• Provide analytics to inform work-allocation decisions across business process outsourcing (BPO) partners.
• Publish forecast accuracy results, lead root-cause reviews, and drive continuous improvement.
• Connect forecasts to Service Level Agreement (SLA) monitoring, in-month calculators, and invoice reconciliation.
• Participate in cross-functional cadences and projects with Analytics, Partner Management, business lines, and Vendor Management.
• Partner with analytics partners to expand the use of Sigma (and other BI tools) for SLA and operational metrics.
• Support vendor and SOW evolution with forecast and performance scenarios.
• Reconcile monthly vendor invoices and process for timely payment.

Qualifications

Must-haves

Nice-to-haves