Customer Success Specialist

Job Description

Job Description

Seeking an experienced Sales Coordinator to support the Customer Service Team in Ann Arbor MI. This role is. The ideal candidate is team-oriented, detail-oriented, highly organized, and detail oriented, with strong administrative, customer service, and sales communication skills. The position requires comfort working in fast-paced environments and the ability to collaborate effectively within a small team structure. Pay up to $24 / hr depending on experience. This role is HYBRID.

Key Responsibilities :

• Respond promptly to customer inquiries via phone and email
• Prepare and send warranty quotes and invoices following established procedures and pricing
• Process purchase orders, enter payments, and update account records
• Track customer correspondence and maintain accurate data in internal systems
• Support the creation and maintenance of process documents and customer communication materials
• Assist with preparing reports and status updates for management
• Coordinate with internal departments to address customer needs and resolve issues
• Perform other administrative duties as assigned and strong customer service
• Conduct proactive outreach to customers following system purchases
• Communicate warranty benefits and terms effectively to drive sales
• Follow up with customers as warranty expiration dates approach to facilitate renewals
• Track customer information and status in internal systems
• Recommend new opportunities and trends based on reports and customer feedback

Marketing Support

Team Collaboration

Compensation & Benefits

Work Environment