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Customer Success Advisor
Customer Success AdvisorIICRC • Livonia, MI, US
Customer Success Advisor

Customer Success Advisor

IICRC • Livonia, MI, US
30+ days ago
Job type
  • Full-time
Job description

Customer Success Advisor

At One Way Property Restoration, we pride ourselves on delivering outstanding service and creating exceptional customer experiences. We are a vibrant and innovative company seeking a passionate and dedicated Customer Success Advisor to join our dynamic team.

We are seeking a Customer Success Advisor who will play a crucial role in ensuring a positive customer experience. The ideal candidate will be empathetic, knowledgeable, and solution-oriented, dedicated to resolving customer inquiries efficiently and effectively.

Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone and email.
  • Identify and resolve service issues by providing accurate information and effective solutions.
  • Maintain up-to-date knowledge of our services and promotions.
  • Utilize CRM systems to document and manage customer interactions and escalate issues when necessary.
  • Follow up with customers to ensure their issues and needs are resolved.
  • Collaborate with team members to improve processes and enhance the customer experience.
  • Gather customer feedback and report common issues to management for continuous improvement.
  • Support customers such as order processing, account information, and troubleshooting assistance.

Requirements:

  • Previous experience in a customer service or support role preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a detail-oriented mindset.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficiency with CRM systems and basic computer skills.
  • A positive attitude, patience, and empathy when dealing with customers.
  • A high school diploma or equivalent.

Benefits:

  • Competitive salary.
  • Comprehensive health, dental, and vision insurance.
  • Paid time off.
  • Friendly and supportive team environment.

Compensation: $16.00 - $20.00 per hour

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Customer Success Advisor • Livonia, MI, US

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