Talent.com
FT Customer Service Leader

FT Customer Service Leader

Hannaford SupermarketsHudson, NH, United States
1 day ago
Job type
  • Full-time
Job description

Category / Area of Expertise : Retail Operations

Job Requisition : 459644

Address : USA-NH-Hudson-77 Derry Road

Store Code : Store 08183 Front End (5151650)

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

DUTIES AND RESPONSIBILITIES

  • Observe and follow all company policies and established procedures.
  • Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
  • Assign fixed activities to front end and service desk / kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
  • Assist in special projects and perform other functions as assigned by supervision.
  • Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
  • Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.
  • Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
  • Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
  • Frequently, perform cashier and / or bagging functions
  • Frequently, perform service desk / kiosk and if trained, bookkeeper functions
  • Perform all other duties as assigned.

QUALIFICATIONS

  • Effective communication and customer service skills.
  • Must meet minimum age requirements to perform specific job functions (18 years of age).
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
  • Demonstrated ability to perform the technical requirements of cashier and service desk / kiosk.
  • Prerequisite Training :

  • Service Desk / Kiosk Stores : Completed Cashier / Service Associate and Service Desk / Kiosk training packets
  • Non-Service Desk / Kiosk Stores : Completed Cashier (non-service desk / kiosk) training packet
  • Physical Requirements

  • Perform repetitive hand and arm motions while standing / walking the majority of the shift.
  • Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
  • Push or pull up to 75 pounds on occasion.
  • Work in and out of inclement weather when necessary.
  • Gather up to five shopping carts and push them to designated areas.
  • Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants / flowers and household cleaners.
  • Have sufficient visual acuity to check identification cards, checks, invoices and other written documents.
  • PREFERRED REQUIREMENTS

  • Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
  • Maintain effective work schedules for front-end & service desk / kiosk associates to meet business traffic requirements and minimize customer inconvenience.
  • Handle cash pickups and change orders as requested and log as required.
  • Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco / alcoholic beverages.
  • Provide customers and associates with hassle-free refunds while applying all applicable guarantees
  • Supervise performance of all duties and responsibilities of all front-end and service desk / kiosk associates as assigned by Manager of Customer Service
  • Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
  • Salary range is between $ 17.60 - $26.20 Hrly

    Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

    Create a job alert for this search

    Customer Service • Hudson, NH, United States

    Related jobs
    • Promoted
    FT Customer Service Leader

    FT Customer Service Leader

    Hannaford SupermarketsDurham, NH, United States
    Full-time
    Store 08440 Management (7250169).Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market.Hann...Show moreLast updated: 30+ days ago
    • Promoted
    FT Customer Service Manager Trainee (H)

    FT Customer Service Manager Trainee (H)

    Hannaford SupermarketsManchester, NH, United States
    Full-time
    USA-NH-Manchester-859 Hanover Street.Store 08178 Management (2756250).Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to tho...Show moreLast updated: 30+ days ago
    • Promoted
    Sr. Manager, Global Contact Center Operations, Commercial Customer Service Excellence

    Sr. Manager, Global Contact Center Operations, Commercial Customer Service Excellence

    ModernaCambridge, MA, US
    Full-time
    Manager, Global Contact Center Operations Customer Service & Experience.Manager, Global Contact Center Operations Customer Service & Experience, will assist in supporting the Global Contact Cente...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Customer Service Representative

    Customer Service Representative

    Beacon HillLeominster, MA, US
    Full-time
    Customer Service Representative to $50K - Build Relationships, Drive Success! Our client, a thriving manufacturing company, is seeking a Customer Service Representative to delive...Show moreLast updated: 1 hour ago
    • Promoted
    Customer Service Representative - FT

    Customer Service Representative - FT

    Avis Budget GroupBoston, MA, US
    Full-time +1
    Avis Budget Group Job Opportunity.Monthly Commission Opportunity Shift Premium may Apply.Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Customer Success Manager, Service Provider

    Senior Customer Success Manager, Service Provider

    RelativityManchester, NH, United States
    Full-time
    The Service Provider Customer Success Management Team supports our partners in meeting their goals using the Relativity suite of products. The team guides overall value and product adoption based on...Show moreLast updated: 17 days ago
    • Promoted
    FT Assistant Manager Customer Service

    FT Assistant Manager Customer Service

    Hannaford SupermarketsBedford, NH, United States
    Full-time
    Store 08436 Front End (5151795).Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market.Hanna...Show moreLast updated: 30+ days ago
    • Promoted
    FT Deli Service Leader

    FT Deli Service Leader

    Hannaford SupermarketsRaymond, NH, United States
    Full-time
    USA-NH-Raymond-2 Freetown Road.Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market.Hannaf...Show moreLast updated: 30+ days ago
    • Promoted
    FT Assistant Customer Service Manager Trainee (H)

    FT Assistant Customer Service Manager Trainee (H)

    Hannaford SupermarketsRaymond, NH, United States
    Full-time
    USA-NH-Raymond-2 Freetown Road.Store 08120 Management (2741237).Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those ear...Show moreLast updated: 30+ days ago
    • Promoted
    PT Customer Service Associate

    PT Customer Service Associate

    Hannaford SupermarketsHampton, NH, United States
    Full-time
    USA-NH-Hampton-630 Lafayette Rd.Store 08319 Front End (5151709).Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those ear...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Specialist

    Customer Service Specialist

    AAANashua, NH, US
    Full-time
    We are looking for someone who will thrive in a sales and service environment.We'll provide the training you need on an array of AAA products and services to interface with members with confidence....Show moreLast updated: 30+ days ago
    • Promoted
    PT Customer Service Leader

    PT Customer Service Leader

    Hannaford SupermarketsBedford, NH, United States
    Full-time
    Store 08305 Front End (5151700).Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market.Hanna...Show moreLast updated: 30+ days ago
    • Promoted
    Job Customer Service and Automotive Team Lead

    Job Customer Service and Automotive Team Lead

    ElementActon, MA, US
    Full-time
    Customer Service and Automotive Team Lead.Element Acton has a current opening for a Customer Service and Automotive Team Lead to join our growing team. Oversight of Client Support Representative Tea...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service- Assistant Manager

    Customer Service- Assistant Manager

    Roche Bros. SupermarketsSudbury, MA, US
    Full-time
    Assistant Customer Service Manager.The Assistant Customer Service Manager provides support to the front end by assisting the Customer Service Manager in overseeing the daily front end operations of...Show moreLast updated: 7 days ago
    • Promoted
    FT Hannaford To Go Service Leader

    FT Hannaford To Go Service Leader

    Hannaford SupermarketsRaymond, NH, United States
    Full-time
    USA-NH-Raymond-2 Freetown Road.Store 08120 Management (7240798).Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those ear...Show moreLast updated: 30+ days ago
    • Promoted
    PT Deli Service Leader

    PT Deli Service Leader

    Hannaford SupermarketsHampton, NH, United States
    Full-time
    USA-NH-Hampton-630 Lafayette Rd.Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market.Hanna...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Customer Service Program Manager

    Senior Customer Service Program Manager

    AeroRepair CorpLondonderry, NH, US
    Full-time
    The Senior Manager of Customer Service (SMCS) & Airline Program Management plays a crucial role in ensuring customer satisfaction with contracted or ad hoc services performed at one of AeroRepa...Show moreLast updated: 1 day ago
    • Promoted
    Customer Service Manager Trainee (H)

    Customer Service Manager Trainee (H)

    Hannaford SupermarketsManchester, NH, United States
    Full-time
    USA-NH-Manchester-79 Bicentennial Drive.Store 08177 Management (2756249).Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to ...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Director, Radioligand Therapy Delivery and Customer Service

    Senior Director, Radioligand Therapy Delivery and Customer Service

    SanofiCambridge, MA, US
    Full-time
    Senior Director, Radioligand Therapy Delivery And Customer Service.Sanofi Oncology is pioneering the future of precision cancer care with the launch of a novel radioligand therapy (RLT) for gastro-...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    U-HaulNorthborough, MA, US
    Full-time
    Customer Service Representative.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Custo...Show moreLast updated: 30+ days ago