Principal NOC Operator

Benefits : 401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Tuition assistance

Vision insurance

OVERVIEW :

SILTT is searching for a dynamic and highly motivated Principal Network Operations Center (NOC) Network Technician serving as a Tier III technical resource responsible for advanced troubleshooting, diagnostics, and coordination across complex network environments. This position provides escalation support for Level I and Level II technicians, ensuring rapid restoration of service during Priority 1 and Priority 2 events and driving root-cause analysis for chronic or recurring issues. The Level III Technician also supports proactive network maintenance, change implementation, configuration management, and knowledge transfer to the border NOC team. Acting as the bridge between operations and engineering, this role plays a key part in sustaining network availability, performance, and service reliability. If you are excited by the opportunity to join our team as a Principal NOC Network Technician, we encourage you to apply today!

WHO WE ARE :

At SILTT we’re pushing the limits of infrastructure innovation in the Telecommunications and Information Technology industry. From delivering world-class modular data center facilities to all-hours, 365-day operational response and disaster recovery, our multi-functional team of experts are force multipliers across the infrastructure landscape. We pride ourselves in leading from the front to advise, assist, and accompany our clients through their toughest technological and operational challenges. We always deliver results (spelled “re-SILTTs”)!

WHY SILTT?

At SILTT, “objective-driven” means first being “people-driven”. As a small business we know that the ability to achieve our mission demands we take care of our own by providing our team members with a variety of benefits that allow them to live fulfilling, healthy, balanced, meaningful lives. That’s why we believe in offering paid healthcare, ultra-competitive 401K matching, accrued paid time off and fixed holiday leave, continuous learning and professional development incentives, and promote a sustainable work-life balance.

A CALL TO ACTION :

As we charge ahead in the competitive world of technology and sustainment, we need a strong Principal NOC Network Technician to support our current and future projects. This critical position will collaborate with fellow SILTT teammates, stakeholders and executive leadership. As we staff up to support a new program, this Principal NOC Network Technician will have the opportunity to be on the ground floor and help define the trajectory of our future!

A DAY IN THE LIFE :

In this role, you will support a high-impact Network Operations Center that forms the backbone of enterprise service delivery. This role provides the opportunity to modernize NOC best practices and shape a world-class operations culture that scales while maintaining customer trust and operational excellence. Key responsibilities include, but are not limited to :

Incident and Problem Resolution :

Serve as the final technical escalation point within the NOC for critical incidents, outages, and complex technical issues.

Perform advanced diagnostics on routing, switching, firewalls, and WAN / LAN connectivity (BGP, OSPF, MPLS, VPN, QoS, etc.).

Support root-cause analysis (RCA) and implement corrective actions for recurring network problems.

Collaborate with Incident managers during P1 / P2 events, providing technical direction and restoration leadership.

Interface with vendors, carriers, and engineering teams to expedite service restoration or hardware replacement (RMA).

• Network Maintenance and Change Implementation :

Plan and execute approved network maintenance activities following CAB authorization and MOP standards.

Conduct firmware upgrades, configuration adjustments, and validation testing on network equipment.

Ensure adherence to change control and documentation standards, maintaining rollback and verification plans.

Review and validate post-change outcomes, reporting success metrics and identifying improvement opportunities.

Tune network monitoring thresholds and alerts for noise reduction and precision in event detection.

Use NMS and SIEM tools (SolarWind, LogicMonitor, NetBrain, Splunk, etc.) to identify anomalies and performance trends.

Recommend and implement proactive measures to enhance network resilience and capacity utilization.

Collaborate with QA and Engineering teams to update baselines and improve runbooks.

Maintain accurate and version-controlled documentation for configurations, diagrams, and runbooks.

Contribute to the continuous improvement of the NOC Knowledge Base (KB).

Mentor and train Level I and Level II NOC staff through hands-on guidance and peer review sessions.

BASIC QUALIFICATIONS :

Bachelor’s degree in Information Technology, Network Engineering, or related discipline preferred.

BICSI certified Technician (TECH) preferred, other BICSI or equivalent certifications may be considered.

10+ years of experience in enterprise network operations, troubleshooting, and maintenance.

Strong technical expertise in routing / switching (Cisco, Juniper, Arista, Fortinet, Palo Alto), VPNs, firewalls, and WAN optimization.

Deep understanding of TCP / IP, SNMP, BGP, OSPF, VLANs, QoS, and multicast networking principles.

Experience with NMS, ITSM, and logging platforms (ServiceNow, SolarWinds, Splunk, LogicMonitor).

Working knowledge of scripting or automation tools (Python, Ansible, or similar) preferred.

Certifications : CCNP (required), JNCIP, or equivalent advanced vendor certification preferred; ITIL v4 Foundation a plus.

SKILLS & COMPETENCIES :

Advanced Network Diagnostics and Troubleshooting

Root Cause and Problem Analysis

Change Implementation and CAB Readiness

Mentoring and Technical Leadership

Monitoring Optimization and Automation Awareness

Documentation Quality and Compliance

ABILITY TO WORK REMOTE :

The work associated with this role is expected to be performed on-site at our San Diego Area location, though some travel may be required for periodic support as needed.