Mgr, Service Operations

About The Role

The role has the responsibility to manage the operational and fiscal activities of the shop floor operation. Plans and develops systems to improve the operating quality and efficiency of the operation. Leads staff in accordance with company policies and procedures. Coaches and develops his / her staff and employees.

Must be able to handle a wide range of roles and responsibilities across different functions of the operation. Must be able to make good decisions on working with various aspects of all operations, including materials, maintenance, and quality. Must be able to communicate with internal sales and external customers.

Your Responsibilities

• Responsible for all operational activities within the assigned area or facilities
• Plans and develops systems and procedures to improve the quality and efficiency of the assigned area of responsibility
• Analyzes and documents business processes and problems (continuous improvement). Uses Lean manufacturing principles to develop solutions to reduce or optimize operational cost.
• Supervises staff in accordance with company policies and procedures
• Participates in the hiring and orientation of new staff members
• Establishes internal goals & metrics as well as meeting those provided in the assigned area of responsibility
• Assists in the development of and work within budgets that support the annual operating plan and quarterly forecasts
• Coaches and develops team
• Effectively and professionally communicates with all areas within the company as well as the customer base
• Schedules and conducts department meetings
• Provides all business reporting in a timely manner as required
• Other duties as assigned

Let's Talk About Your Qualifications

Leadership Attributes

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Wabash is committed to providing equal employment opportunity for its associates and applicants without regard to race, color, religion, sex, age, national origin, veteran status, disability, or other protected class or activity under federal, state, or local law. All employment decisions must be based on neutral, legitimate criteria. All employment policies and rules shall be applied equally to similarly situated associates.