Engineering Operations Manager

Overview

As the Engineering Operations Manager, you will lead engineering operations across the Mid-Hudson Valley (MHV) and broader Americas region. This role requires a strategic leader, operating in a fast-paced environment with deep technical expertise in facilities management, particularly in mechanical and electrical systems. You will drive operational excellence, foster cross-functional collaboration, and ensure service delivery meets IBM's high standards.

Your Role And Responsibilities

• Lead a team of electrical and mechanical engineers; serve as the subject matter expert for the market
• Build trusted relationships with internal and external stakeholders, proactively solving challenges and driving improvements
• Develop deep client business intelligence to anticipate needs and deliver strategic value
• Respond and provide resolution in a 24x7 critical environment
• Oversee operations of mechanical, electrical, critical environments, and fire / life safety systems for a diverse portfolio
• Ensure compliance with preventative maintenance programs completed by the service provider
• Optimize SOPs and implement best practices across the portfolio

Cross-Functional Collaboration

Leaders are expected to spend time with their teams and clients and therefore are generally expected to be in the workplace a minimum of three days a week, subject to business needs.

Qualifications

Employment Details

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