Cisco Voice Technician

Cisco Voice Technician (Junior level)

Skills : Webex cloud platform, VOIP, Unity, UCUM.

The proposed (6) Cisco Voice Technicians will support the deployment of Cisco Teams enabled phones throughout Fairfax County's approximately 120 office sites and office locations. This role involves hands-on installation, configuration, and verification of IP based voice devices, ensuring successful integration with Microsoft Teams and the county's network infrastructure. The Voice Technician will perform the following tasks :

• Work as part of a project team to deploy Cisco IP phones to user desks at designated Fairfax County locations.
• Connect and register Cisco phones to the county voice network, verifying successful integration with Microsoft Teams.
• Perform Cisco phone testing, including dial tone, voicemail access, and call quality checks.
• Provide clear, professional, and patient end-user orientation and basic training on the new Teams phone features and usage to ensure a smooth transition.
• Maintain meticulous records of deployment progress, testing results, and any configuration deviations within Fairfax County's project tracking system.
• Act as the primary on-site liaison for deployment activities, coordinating with county IT staff and escalating technical issues to the Senior UC Engineer using established processes and tools.

Ideal candidates will have the following skills and experience :