Assistant Manager

Job Description

Job Description

The Super 8 hotel located in Carson City, NV is seeking to hire a qualified, professional individual to join our team as an Assistant Manager.

The Assistant Manager will be responsible for the day-to-day operation of the hotel including, but not limited to, an emphasis on sales, financial management, development of staff, including onboarding and on-going training of employees, and guest satisfaction.

In addition, the Assistant Manager will be responsible for delivering results that contribute to the mission and overall success of the hotel;

accomplishing performance objectives focused on business revenue, quality assurance, and guest satisfaction.

Required Experience :

• Customer Service Is A Must
• Understanding of Hotel Industry Functions and Day-to Day Operations
• Hospitality Management Experience

Education :

Bachelor’s Degree

Qualifications

• Proven experience in managing multiple priorities and meeting deadlines
• Must possess excellent verbal and written communication skills
• Extensive knowledge of current trends in hotel management
• Possess leadership qualities, working both independently and as a team
• Experience with booking services and travel agencies is desirable
• Accounting / auditing knowledge pertaining to guest folios and client billing
• Experience in promoting and growing hospitality business using marketing strategies and community relationships
• Attention to detail
• Ability to work in a fast-paced environment
• Knowledge of all hotel operating procedures
• Critical-thinking and problem-solving skills
• Excellent customer service and interpersonal skills
• Have a team building and motivational mentality

Responsibilities / Duties :

• Create staff schedules, monitoring time and attendance
• Prepare bi-weekly payroll packet
• Conduct regular staff meetings, training sessions, and employee performance reviews
• Research and resolve any guest or billing issues
• Maintain maintenance log, communicating and following through to ensure all issues are resolved prior to renting guestroom
• Maintain hotel supplies inventory log
• Groups, blocks, and corporate billing management
• Utilize promotional strategies, using marketing tools to boost hotel revenue
• Actively pursue marketing techniques to obtain new and repeat business as well as corporate accounts
• Consistently strive to improve guest and community relations
• Audit all guest folios daily to ensure accuracy
• On-board all new staff members with training, as well as continuous training
• Ensure company standards for housekeeping, decor and guest services are met
• Ensure company breakfast standards are met and maintained
• Maximize room revenues by anticipating and planning for market shifts; develop and monitor strategic marketing prospects
• Develop and maintain rapport with key community contacts to ensure a visible presence in the local community
• Oversee the security function to ensure a safe and secure environment for guests, employees, and hotel assets
• Monitors the performance of financial and operational plans for the hotel which support the overall objectives of the hotel
• Ensure front desk resources are organized and updated, filing documents in an organized manner
• Process, review and understand third-party reservation reconciliations
• Process, review, and understand hotel chargebacks
• Maintain and respond to hotel Tripadvisor reviews
• Research and resolve hotel Customer Care cases
• Responsible for ensuring cash on hand and change for front desk is available
• Ensure all No-show reservation are charged and at a zero balance
• Pre-charge all advanced reservation rate plans
• Delegate tasks appropriately to staff and ensure all tasks are taken care of daily in an accurate manner
• Other duties deemed necessary or appropriate by management

Job Offer & Schedule :

• Job Type : Full-time
• Pay Frequency : Bi-Weekly
• Bonuses dependent on performance
• Schedule : Monday to Friday, Weekends required
• Cover shifts when staff does not show up
• Salary : $17 / hour
30+ days ago