Manager, Service

About This Role

We're seeking a Service Manager for our Service team. In this leadership role, you will be responsible for leading and motivating a team of service associates to deliver exceptional customer experiences and drive customer retention. You will coach and develop your team, implement the best service practices, and ensure that customers receive timely, high-quality support. You will lead by example, fostering a culture of professionalism, collaboration, and customer-first thinking.

About You

• You possess the skills to develop team members to deliver exceptional, white-glove customer experiences and foster customer loyalty.
• You can influence others through process improvements, changes in business practices, and innovative solutions.
• You are experienced in managing competing priorities and maintain strong organizational and time-management skills.
• You are detail-oriented, flexible, and able to interact with and positively influence a diverse set of associates.
• You are a strong communicator, energized by coaching, developing, and motivating others.
• You have excellent written and verbal communication skills.
• You remain calm and courteous under pressure.
• You can effectively coach, train, evaluate performance, and motivate associates.
• You are technically savvy, with knowledge of relevant computer programs and contact center software.

Responsibilities

Must Haves

Work environment

Benefits and Perks

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our Hippos with :

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

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