Manager, Service Projects

Job Description

Job Description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Manager, Service Projects!

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Job Location : Gainesville, VA or Dallas, TX (Hybrid)

What You'll Do :

• Ensure team is tracking project timelines : start dates, completions dates, milestones, etc. for multiple projects.
• Ensure targeted milestones and risk are captured and reviewed by team and stake holders.
• Ensure team coordination with various internal parties (purchasing / billing) regarding backorders and payments.
• Ensure team reviews work orders in D365 and updates changes to project scope and project deadlines.
• Quality checks of quotes generated by PM for projects, are clear concise, and pricing is consistent with service margin and price book(s).
• Weekly check-ins with PM / PC on projects to ensure necessary approvals have been received, and timelines are met.
• Provide guidance to team and coordinate with customers and NAMs to utilize to process quote requirements.
• Manage and guide team members on project tasks, updated project tracking and ensure work order is being followed.
• Provide feedback to team members to ensure key performance metrics are met.
• Manage Timesheets for hourly employees.
• Responsible for all team management activities including hire / fire and performance management.
• Responsible for ensuring projects meet required margins and revenue targets
• Track overdue inspections and ensure timely completion.
• Act as a point of contact to handle team escalations.
• Receive recurring contracts and generate tasks for team and D365 to control the inspections.
• Attend customer planning meetings to gather all necessary information for the project process.
• Provide ongoing communication to the customer on progress of conversion program.
• Generate reporting as required for the client, Service, Sales, and Monitoring departments of VSN.

What You'll Need :

Associate's degree or combination of project management and security industry experience - Preferred

What You'll Get :

We offer a “Total Rewards” package including :

About Us :

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.

Our Values :

If you share these ideals, we’d love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.