Operations & Equipment Coordinator

Job Description

Job Description

Schedule : Monday-Friday, 7 : 00 am - 4 : 30 pm

Job Summary :

We are seeking a detail-oriented and customer-focused Operations & Equipment Coordinator to support day-to-day equipment operations. This role will serve as a key point of contact between our rentals team, mechanics, and customers. The ideal candidate will have experience in equipment operations, dispatching, or a mechanical background, with strong organizational and communication skills.

Responsibilities :

Coordinate equipment movement, transfers, and scheduling between locations and customers.

Work closely with the rentals team to ensure equipment availability and timely delivery.

Partner with mechanics at the main campus to review equipment on hand and determine readiness for deployment.

Confirm delivery details with customers, including addresses, scheduling, and payment verification.

Ensure accuracy of customer charges and reconfirm all details prior to delivery.

Handle customer service inquiries, including escalations and service issues, with professionalism.

Take and resolve calls from dissatisfied or frustrated customers, ensuring issues are addressed promptly.

Track, update, and document equipment status using internal systems (POR software experience preferred).

Support operations projects, including coordinating logistics and assisting with shop workflow.

Collaborate with team members to streamline processes and improve operational efficiency.

Qualifications :

Previous experience in operations, equipment coordination, dispatching, or a mechanical / shop environment preferred.

Knowledge of construction equipment, rentals, or related industry a plus.

Customer service experience, with ability to handle escalated calls professionally.

Strong organizational and multitasking skills with attention to detail.

Effective communication and problem-solving abilities.

Proficiency with computers and scheduling systems; POR software experience strongly preferred.

Ability to work independently and within a team in a fast-paced environment.

About Superior Product Distributors, Inc.

Superior Product Distributors, Inc. has been Southern New England’s largest independent, family-owned supplier of construction products and services since 1967. Now proudly operating 7 locations across the region. We offer a wide range of top-tier construction materials, jobsite equipment & supplies, jobsite technology, equipment rentals, and expert services to contractors and homeowners—all backed by our commitment to exceptional customer support. At Superior, we value the relationships we build with our employees, customers, and partners, and we are dedicated to fostering a workplace where your contributions make a difference.

Check Out Our Website : superiorrental.com | spdionline.com

Why Choose Superior?

At Superior, you're not just joining a company, you’re joining a team rooted in tradition, driven by values, and united by a shared commitment to excellence. We believe in creating a workplace where people feel supported, valued, and empowered to grow. Whether you’re just starting out or bringing years of industry experience, you'll find real opportunities to develop your skills, take on new challenges, and make a lasting impact.

We offer a comprehensive benefits package designed to support your health, work-life balance, and financial goals. Enjoy medical, dental, and vision coverage, an HSA with employer contributions, a 401(k) with company match, and company-paid long-term disability and life insurance. We prioritize your well-being with generous paid time off, sick time, holidays, and weekly pay every Friday. Plus, we provide employee discounts, wellness programs, and EAP access to help you thrive both personally and professionally.

If you're looking for a place where your work matters—and where integrity, teamwork, and dedication are more than just words—we invite you to build your future with Superior.

Superior is proud to be an equal opportunity employer. We encourage all qualified applicants, regardless of sex, race, religion, national origin, age, disability, sexual orientation, gender identity, or expression, to apply. All job offers are contingent upon successfully passing a pre-employment drug screen, background check, and providing proof of eligibility to work in the United States.