Insurance Customer Support Associate

A company is looking for an Insurance Customer Support Associate, working remotely.

Key Responsibilities

Identify and resolve complicated issues related to brokers, groups, or members regarding insurance benefits, claims, enrollment, and billing processes

Establish rapport and build confidence with external brokers in the Healthcare Insurance sector

Provide concierge-level support to brokers who are key to selling the company's products

Required Qualifications

1 year or more of customer service experience

High school diploma or equivalent

Ability to recognize and solve mid-to-high level customer service issues

15 mbps)

Smartphone or device running iOS or Android for daily log-in