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eTeam Inc
customer service representativeeTeam Inc • Charlotte, North Carolina, United States
customer service representative

customer service representative

eTeam Inc • Charlotte, North Carolina, United States
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Description:

Interacts with customers; gives information in response to inquiries about accounts, products, and services.

Typical Functions: Takes care of and settles customer complaints. Answers customers' questions regarding product or service and operation or maintenance. Receives and processes orders/applications, provides information concerning pricing, changes in service, discontinuance, and shipping. Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how. May talk with internal/external customers by phone or in person to ensure the best service possible. Consults with customers to obtain information and explain available services. Investigates and corrects errors, following customer and company records. Perform program data management activities as needed, including, running reports, updating data. Adjusts complaints concerning billing or services rendered. Refers complaints of product or service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May solicit sale of new or additional services or products. May visit customers' premises to obtain order or resolve customer problems. 5-7 years experience.


- Must have experience with Microsoft Word, Outlook and be proficient in Excel.

- Ability to problem solve and work independently

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Customer service representative • Charlotte, North Carolina, United States

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