Vice President, Content Marketing & Thought Leadership

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Business Title : VP, Content Marketing & Thought Leadership

Reports to : SVP, Product Marketing

Location : US - Remote

Vice President, Content Marketing & Thought Leadership

Summary

This is a strategic and creative leadership opportunity to guide the global content strategy for Genesys, a recognized leader in AI-powered experience orchestration. As Vice President, Content Marketing & Thought Leadership, you will develop and scale a world-class content engine that drives our go-to-market success, strengthens brand authority, and inspires global audiences. You will lead a team of talented storytellers and strategists to produce compelling content across multiple formats, including thought leadership, research, web, campaigns, digital media, event, product launch and regional marketing efforts. At Genesys, we are transforming the customer experience landscape with empathy, innovation, and global impact. Joining our team means becoming part of a culture that values collaboration, creativity, and purposeful storytelling that moves markets.

Key Responsibilities

• Lead global content strategy across the company and go-to-market functions, ensuring alignment with business goals and brand positioning.
• Oversee creation of original, high-value content including articles, reports, videos, long and short form content assets that inform and inspire our audiences, ensuring :

Originality : Provide new insights, original research, or unique perspectives that go beyond generic information.

Minimum Requirements

#LI-Remote

Compensation :

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$203,600.00 - $378,000.00

Benefits :

Medical, Dental, and Vision Insurance.

Telehealth coverage

Flexible work schedules and work from home opportunities

Development and career growth opportunities

Open Time Off in addition to 10 paid holidays

401(k) matching program

Adoption Assistance

Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys :

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations :

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.