Customer Success Manager (Mid-Market)

Customer Success Manager (Mid-Market)

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters : delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop's vision to the industry's leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we're not just building software. We're building a movement. We're empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

Come build with us. Join the journey. Shape the future of auto repair.

What You'll Do

As a Mid-Market Customer Success Manager (CSM), you'll own relationships across a strategic book of 4060 multi-location automotive repair businesses, driving value realization, retention, and expansion. You'll thrive in a fast-paced, high-growth SaaS environment, balancing hands-on account management with structured process development to help scale our Customer Success motion.

• Own a defined / named book of 40-60 Mid Market accounts, building long term partnerships and acting as the primary Tekmetric coach and strategic advisor.
• Drive customer results through proactive engagement and success planning
• Partner cross functionally with Onboarding, Support, Product, and Sales to ensure a seamless customer journey.
• Travel to our Multi-Shop Organization (MSO) customers, as needed.
• Assist in building processes and assets that enable Tekmetric to scale the Customer Success organization.
• Proactively identify and mitigate churn, seeking assistance internally as needed.
• Build and cultivate consultative customer relationships with business stakeholders and Onboarding teams to ensure strong product usage and adoption of new product capabilities by customers.
• Track and monitor all customer issues and requests through resolution, ensuring customers are updated regularly.
• Ability to identify and effectively communicate trends impacting the assigned book of business
• Represent the voice of your customers in driving product development based on customer issues, requests and feedback
• Lead training and enablement sessions with customer champions to increase adoption of new features and products.

What You'll Bring

Who You Are

Successful candidates will also demonstrate many of the characteristics that our core values represent :

Why You'll Love Working With Us

Health & Wellness That Have You Covered :

Investing in Your Future (and Present) :

Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!

Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.