Patient Services Representative - Orthopedics (Medical Center)

Patient Services Representative

At Houston Methodist, the Patient Services Representative is responsible for performing patient check in / check out functions and appointment scheduling to facilitate the patient visit experience. This position supports timely, accurate claims submission and may perform registration and / or other revenue cycle functions. Other duties include providing general operations assistance and / or patient service tasks specific to the scope of the department.

EDUCATION

High School diploma or equivalent education (examples include : GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

One year of healthcare or related experience

Experience in a healthcare related work environment preferred

LICENSES AND CERTIFICATIONS - REQUIRED

N / A

KNOWLEDGE, SKILLS, AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

Strong customer service, phone and scheduling skills

Basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record

Knowledge of basic medical terminology

Ability to analyze and solve problems

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

Business professional Yes

ON-CALL

• Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

On Call

TRAVEL

Travel specifications may vary by department

May require travel within the Houston Metropolitan area No

May require travel outside Houston Metropolitan area No

Company Profile :

Houston Methodist Specialty Physician Group is an integral part of Houston Methodist's overall strategy to become one of the nation's leading academic medical centers. Established as a nonprofit corporation certified by the Texas State Board of Medical Examiners, the Specialty Physician Group enables physicians to maintain autonomy with respect to clinical practice while growing their practice within an academic environment.

Houston Methodist is an Equal Opportunity Employer.