Service Delivery Manager (Desktop Support)

This role involves providing white-glove, personalized IT support to executive leadership, including senior-level stakeholders. The position ensures an uninterrupted technology experience by proactively managing, supporting, and enhancing the digital tools, services, and devices used by VIP users. The successful candidate will be the face of IT for some of the most visible leaders in the organization, ensuring their digital experience is seamless, secure, and world-class.

Responsibilities

• Provide dedicated 1 : 1 IT support to C-level executives, their chiefs of staff, executive assistants, and direct reports.
• Offer on-demand, high-priority troubleshooting for hardware, software, mobile, collaboration tools, video conferencing, and enterprise applications.
• Ensure seamless AV / meeting room support, including pre-meeting checks and real-time troubleshooting for board meetings and executive sessions.
• Monitor device health, performance, and updates using tools such as Nexthink, Intune, JamfPro, or other endpoint management solutions.
• Perform regular health checks on devices, applications, and connectivity (Wi-Fi, VPN, etc.) to reduce downtime and escalations.
• Manage technology refresh cycles for VIP users, including zero-downtime migrations and white-glove device setup.
• Act as a trusted advisor and single point of contact for executive technology needs.
• Translate complex IT issues into business-friendly language and ensure proactive follow-ups and closure on issues.
• Maintain discretion and confidentiality in all interactions.
• Coordinate with infrastructure, network, and application teams to resolve issues.
• Maintain accurate documentation of VIP tech profiles, configurations, and preferences.
• Provide after-hours and on-call support on a rotational or as-needed basis.

Required Skills & Qualifications

Preferred Qualifications

Work Conditions

For immediate consideration please click APPLY